Manager, Field Service (HVAC/ACMV) - North

Talent Trader Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to oversee operations in the HVAC sector. This role involves leading a dedicated team of technicians, developing service strategies, and ensuring compliance with industry standards. You'll play a crucial part in enhancing customer satisfaction and optimizing service performance by analyzing key metrics and collaborating with cross-functional teams. If you thrive in a fast-paced environment and have a passion for technical excellence, this is the perfect opportunity to make a significant impact in the field service domain.

Qualifications

• Minimum 5 years of experience in ACMV/HVAC field service operations.
• Strong leadership and communication skills required.

Responsibilities

• Manage field service operations for the HVAC industry in the North region.
• Lead a team of technicians to ensure efficient service delivery.
• Monitor key performance indicators for service optimization.

Skills

ACMV/HVAC systems knowledge

Leadership

Communication skills

Problem-solving

Customer relationship management

Analytical skills

Education

Diploma or Degree in Engineering

Job description

Responsibilities:

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
• Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the field service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Qualifications:

• Diploma or Degree in Engineering or related field.
• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of field service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.