Manager, Event Services

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading integrated resort in Singapore seeks an experienced Event Manager to lead a team in managing conferences and events. The role involves overseeing event execution, ensuring guest satisfaction, and working within budget constraints. Ideal candidates should possess a relevant degree and have significant experience in MICE Event Services, along with strong interpersonal and communication skills.

Qualifications

• Minimum 3-5 years of relevant experience in MICE Event Services.
• Currently leading a team of 3 to 4 persons.
• Preferably up-to-date knowledge in relevant industry software.

Responsibilities

• Lead a team in conference servicing and event management.
• Guide team on Standard Operating Procedures and Key Performance Indicators.
• Communicate with operations for guest satisfaction.

Skills

Interpersonal skills

Communication skills

Knowledge of tourism sales

Education

Degree in Business

Degree in Hotel & Tourism Management

Tools

Opera PMS

Delphi Sales & Catering

Job description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Primary Responsibilities

• Leading a team of 3 to 4 persons in conference servicing, group handling and event management.
• Oversee events and guide the team in executing the appropriate orders and instructions for the events.
• Establish and guide the team on Standard Operating Procedures, Key Performance Indicators, and execution of events in accordance with the strategic directions and/or the prevailing objectives.
• Able to communicate and resolve any deficiencies with the operations team to ensure guest satisfaction.
• Partner Business Units to address areas of improvements in order to solicit returning business.
• Work within budgets to obtain a healthy profit.

Requirements

• Degree in Business, Hotel & Tourism Management, or relevant fields
• Minimum 3-5 years relevant experience in MICE Event Services/Conference Services
• Superior interpersonal and communication skills
• Strong knowledge of the tourism and attractions sales industry with experience in a similar role
• Preferably up-to-date knowledge in Opera PMS and or Delphi Sales & Catering
• Currently leading a team of 3 to 4 persons