Manager, Entertainment & Training Standards, Disney Cruise Line

Disneyland Hong Kong; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading cruise line in Singapore seeks a Manager for Entertainment & Training Standards. You will develop training programs and ensure operational excellence and safety compliance for entertainment activities. Ideal candidates will have 5-7 years of relevant experience, strong communication skills, and knowledge of maritime regulations. This role plays a key part in delivering exceptional guest experiences and supporting organizational success.

Qualifications

• 5-7 years of experience in training and operational processes.
• Strong understanding of maritime regulations.
• Experience with eLearning content creation is a plus.

Responsibilities

• Design and implement entertainment operational processes.
• Develop training programs for shipboard teams.
• Ensure compliance with safety protocols.

Skills

Operational excellence

Training program design

Maritime regulations knowledge

Communication skills

Project management

Job description

Manager, Entertainment & Training Standards, Disney Cruise Line

申請 稍後繼續申請 Job ID 10127297 職位地點 新加坡, 新加坡 有意工作的公司Disney Cruise Line 張貼日期2025/08/01

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role
The Manager, Entertainment & Training Standards is responsible for developing, implementing, and overseeing training programs and operational processes for entertainment and recreation activities. This role ensures adherence to safety protocols, maintains high-quality standards, and drives continuous improvement, all in alignment with guest experience expectations. By optimizing both performance and efficiency, the Manager plays a key role in delivering exceptional guest experiences and supporting the overall success of the organization.

Responsibilities:
Operational Processes

• Design and implement operational processes for entertainment and recreation activities.
• Establish quality standards and conduct audits to ensure compliance.
• Emphasize continuous improvement and alignment with guest experience standards.

Training Programs

• Develop and deliver training programs for shipboard and shoreside teams.
• Manage onboarding, succession planning, and talent development for Youth Activities, Entertainment Hosts, and Leadership roles.
• Oversee documentation, compliance with maritime regulations, and integration with safety/security protocols.
• Partner with Mgr Entertainment Technical Operations to create and manage eLearning contentand technical crew training programs.

Collaboration

• Partner with shipboard and shoreside leadership to ensure technical excellence and safety compliance.
• Collaborate with HR and recruiting to build internal and external talent pipelines.
• Support show quality, safety, and operational efficiency through technical training.

Requirements:

• 5-7 years of experience
• Proven experience in designing and implementing training programs and operational processes.
• Strong understanding of maritime regulations and safety protocols.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Experience with eLearning content creation and training initiatives is a plus.

The Entertainment & Training Standards Manager will play a crucial role in enhancing the guest experience by ensuring high-quality entertainment and recreation activities. This role will contribute to the continuous improvement of operational processes and training programs, supporting the overall success of the organization.

關於 Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia) , 其所屬的業務部門是 Disney Cruise Line 。

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