Manager, Engagement and Operations Support

Agency for Integrated Care; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Agency for Integrated Care in Singapore seeks a senior operations professional to drive subsidy scheme governance and stakeholder engagement. The role focuses on process improvements, audit readiness, and performance reporting to support leadership decisions.

Responsibilities include cross-functional coordination, SOP reviews, and developing dashboards to track workloads, service performance, and end-to-end scheme execution. Strong policy, grants, and analytics experience are essential.

Qualifications

• Degree in business, finance, accounting or related field; 10 years of operational experience and 2 years of managerial experience.
• Proficiency in Outlook, Excel, Word and PowerPoint.
• Experience in grants administration, financial compliance, or audit-related work preferred.

Responsibilities

• Drive stakeholder engagement with service providers and fund administrators through briefings to address operational issues, provide scheme refreshers, and strengthen client-centric service delivery across subsidy schemes under Grants Division.
• Coordinate cross-functional stakeholders, including Operations, Policy, QSM and frontline teams, to align priorities, resolve issues, and support smooth implementation of scheme requirements and changes.
• Strengthen shared operational understanding and end-to-end scheme execution by reviewing SOPs and Operating Frameworks to ensure alignment with policy intent and operational practicality.
• Provide weekly caseload and performance insights to support daily case assignment, optimise workload distribution, and identify processing trends or bottlenecks for management action.
• Strengthen operational governance through monthly internal processing audits, risk and exception tracking, and timely follow-up on corrective actions.
• Coordinate and support quarterly and annual internal and external audits by ensuring timely preparation, documentation, and follow-through.
• Translate policy intent into execution-ready processes by mapping workflows, improving operational clarity, and supporting consistent implementation.
• Develop dashboards and management reports to track workload, service performance, audit outcomes, and operational trends for leadership visibility and decision-making.

Skills

Stakeholder management

Data analysis

Policy interpretation

Process improvement

Education

Bachelor's degree in business

Tools

MS Office

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

This role manages the effective implementation and governance of subsidy schemes by driving stakeholder engagement, operational alignment, process improvements, audit readiness, and management reporting.

• Drive stakeholder engagement with service providers and fund administrators through briefings to address operational issues, provide scheme refreshers, and strengthen client-centric service delivery across subsidy schemes under Grants Division.
• Coordinate cross-functional stakeholders, including Operations, Policy, QSM and frontline teams, to align priorities, resolve issues, and support smooth implementation of scheme requirements and changes.
• Strengthen shared operational understanding and end-to-end scheme execution by reviewing SOPs and Operating Frameworks to ensure alignment with policy intent and operational practicality.
• Provide weekly caseload and performance insights to support daily case assignment, optimise workload distribution, and identify processing trends or bottlenecks for management action.
• Strengthen operational governance through monthly internal processing audits, risk and exception tracking, and timely follow-up on corrective actions.
• Coordinate and support quarterly and annual internal and external audits by ensuring timely preparation, documentation, and follow-through.
• Translate policy intent into execution-ready processes by mapping workflows, improving operational clarity, and supporting consistent implementation.
• Develop dashboards and management reports to track workload, service performance, audit outcomes, and operational trends for leadership visibility and decision-making.

Job Requirements

• Degree in business, finance, accounting or a related field, with 10 years of operational experience and 2 years of managerial experience
• Proficiency in Microsoft Outlook, Excel, Word and PowerPoint.
• Experience in managing policy makers and strong stakeholder management is essential.
• Experience in grants administration, financial compliance, or audit-related work is preferred.
• Strong analytical and numerical skills to review claims, track fund utilization, and ensure accuracy in financial records.
• Strong analytical capabilities with the ability to navigate complex operational and policy considerations and manage multiple priorities effectively
• Excellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions
• Ability to think proactively to address operational issues and propose suitable solutions.
• Meticulous, adaptable, and able to thrive in a fast-paced environment