Manager, Education & Outreach

SMRT Corporation, Ltd.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

SMRT Corporation Ltd is seeking an experienced Education & Outreach professional to plan and deliver the SMRT Learning Journey and SRDC programmes, engaging schools, visitors and the public. You will coordinate content, supervise staff rostering, deliver sessions, and build partnerships with government agencies and community partners to strengthen commuter affinity.

This role requires strong project management, stakeholder engagement and excellent communication in English.

Qualifications

• Bachelor’s degree requirement and 5+ years in community relations or corporate communications.
• Minimum 5 years of experience in community relations, corporate communications, stakeholder engagement, or operations management.
• Strong written and verbal communication skills with experience engaging government agencies and communities.
• Proven project management, analytical, and problem-solving abilities.

Responsibilities

• Lead planning and delivery of SMRT Learning Journey and Singapore Rail Discovery Centre (SRDC) programmes at train depots.
• Plan, deliver, and refresh content for the Learning Journey Programme (LJP) and SRDC tours, including preparation and upkeep of tour materials.
• Liaise with visiting schools, organisations and members of public to coordinate visits.
• Facilitate LJP/SRDC sessions as a presenter and oversee rostering, training, and deployment of support staff.
• Develop and execute publicity plans to drive participation and manage feedback with stakeholders.
• Coordinate with authorities and internal stakeholders to secure safety and security clearances for tours.
• Oversee upkeep and maintenance of the SRDC facility.
• Lead and support other education and community engagement projects.

Skills

PowerPoint

Microsoft Excel

Facilitation

English communication

Project management

Stakeholder engagement

Education

Bachelor's degree in Public Relations, Marketing, Business, Communications, or related field

Job description

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Job Purpose

Support the Education & Outreach team to plan and deliver SMRT’s educational programmes and engagement initiatives. Raise awareness of SMRT’s operations, maintenance, and service capabilities to build commuter affinity and strengthen brand reputation.

Responsibilities

Reporting to the Senior Manager, Education & Outreach, you will lead SMRT’s Learning Journey and SRDC programmes, and take on other education and engagement projects as assigned. This is a dynamic, fast-paced role spanning commuter engagement, project management, and stakeholder management. Responsibilities are not limited to those listed below and may evolve over time.

Responsibilities

• Lead the planning and delivery of the SMRT Learning Journey & Singapore Rail Discovery Centre (SRDC) programmes at the train depots
• Plan, deliver, and refresh content for the Learning Journey Programme (LJP) and SRDC tours, including the preparation and upkeep of tour materials.
• Liaise with visiting schools, organisations and members of public to coordinate visits.
• Facilitate LJP/SRDC sessions as a presenter and oversee the rostering, training, and deployment of support staff.
• Develop and execute publicity plans to drive participation.
• Manage feedback and liaise with internal and external stakeholders to improve programme delivery.
• Coordinate with relevant authorities and internal stakeholders to secure safety and security clearances for tours.
• Oversee the upkeep and maintenance of the SRDC facility.

2. Lead and support other education and community engagement projects

• Take the lead on assigned education and outreach projects, campaigns, and initiatives for schools, organisations, and the public.
• Collaborate with internal and external teams to plan and execute community engagement activities, including events at MRT stations.
• Build and maintain working relationships with government agencies, Social Service Agencies, schools, and community partners.

Qualifications & Work Experience

• Bachelor’s degree in Public Relations, Marketing, Business, Communications, or a related field
• Minimum 5 years of experience in community relations, corporate communications, stakeholder engagement, or operations management
• Strong written and verbal communication skills, with experience engaging government agencies and community members
• Proven project management, analytical, and problem-solving skills
• Resourceful, proactive, with strong influencing and interpersonal skills
• Ability to thrive in a team environment and manage multiple priorities

Skills

Technical

• Proficient in PowerPoint Presentation and Microsoft Excel.
• Experience in facilitation and training is required.
• Excellent command of written and spoken English. Proficiency in a mother tongue or other languages is an advantage.
• Design skills are an advantage.

Core

• Strong stakeholder and relationship management.
• Critical thinking and problem-solving.
• Excellent organisational, time, and multitasking skills.
• Team player with a positive, can-do attitude.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence