Manager, Customer Support

Starburst; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Starburst is seeking a Customer Support Manager to lead their support engineering team in Singapore. The ideal candidate is a motivated leader with a strong technical background and a commitment to customer satisfaction. Responsibilities include managing the team’s performance, optimizing support processes, and ensuring high-quality service delivery. Join a company dedicated to future-proofing data architecture and driving AI innovation.

Benefits

Competitive Pay

Flexible Paid Time Off

Attractive Stock Grants

Qualifications

• Experience supporting Enterprise and SaaS applications.
• Strong management skills with success in career development.
• Ability to manage multiple initiatives in a dynamic environment.

Responsibilities

• Oversee a team of 10-12 Customer Support Engineers.
• Monitor Support quality and SLA adherence.
• Ensure successful execution of the support customer journey.

Skills

Customer Satisfaction Focus

Technical Support Experience

Management Skills

Education

Technical Background in Distributed Systems

Tools

SFDC

Job description

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About Starburst

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

About Starburst

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

About The Role

Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills.

As a Support manager, you will manage a team of roughly 10 Customer Support Engineers (CSEs) responsible for providing inbound break/fix and technical how-to support to our customer base. Your responsibilities will include team performance, career development and maintaining the highest standard of customer service. This role reports to the Senior Director of Support.

As a Customer Support Manager At Starburst You Will

• Oversee team of 10-12 Customer Support Engineers
• Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
• Ongoing individualized career development
• Ensure successful execution of the support customer journey for customers
• Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service
  
  

Must Have Attributes

• Self starter: Capable of working with limited guidance given time zone differences
• Ownership: Willing to take ownership to find solutions to and solve problems
• Grit: Determined and driven to ensure success
• Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes
• Curiosity: Desire to learn new technologies in a complex and challenge technical ecosystem
  
  

Some Of The Things We Look For

• Prior experience working in a technical role
• Strong management skills with success in career development
• Highly focused on increasing customer satisfaction and retention
• Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment
• Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success
• Experience supporting Enterprise and SaaS applications in a 24x7 support environment
• Excellent written and verbal communication skills in English
• SFDC Experience is a plus
  
  

Where could this role be based?

• Singapore
  
  

Build your career at Starburst

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state

or local laws.

#BI-Remote

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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