Manager, Customer Service (Medical Care Concierge Team)

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Une entreprise leader dans l'assurance de vie à Singapour recherche un coordinateur de services médicaux pour fournir un soutien personnalisé et coordonner les services médicaux pour les assurés. Ce rôle crucial assure une expérience client positive à travers la gestion des soins, le suivi des patients et la collaboration avec des équipes internes.

Qualifications

• Minimum 3 ans d'expérience dans le secteur de la santé ou de l'assurance.
• Bonne compréhension des processus de santé.
• Compétences interpersonnelles excellentes.

Responsibilities

• Coordonner les soins aux patients, y compris la planification des rendez-vous et la gestion des références.
• Faciliter la communication entre clients et prestataires de soins.
• Assurer le suivi des patients dans leur parcours médical.

Skills

Communication

Empathie

Résolution de problèmes

Organisation

Gestion du temps

Job description

Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilization of preferred partners services and increase customers’ satisfaction.

· Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers.

· Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements.

· Facilitate communication between customers, agents, healthcare providers including hospitals and doctors.

· Follow up on the medical journey with customers timely including visitation in hospitals to provide emotional support and guidance throughout the patient journey.

· Collaborate with internal teams to ensure seamless service delivery.

· On call standby to attend to incoming cases after office hours on rotation basis.

· Minimum 3 years of experience in healthcare or insurance industry will be advantageous.

· Strong understanding of healthcare processes and procedures.

· Excellent communication and interpersonal skills.

· Ability to empathize with patients and families.

· Strong problem-solving and analytical skills, with ability to think critically and creatively.

· Strong organizational and time management skills.