Manager, Customer Growth, Asia Pacific

ALLIANZ SE; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Join a leading insurance company as a PMO lead within the Distribution & Strategy team. Your role will involve overseeing customer growth programs, ensuring alignment with both regional objectives and local market execution. We're looking for candidates with strong project management and analytical skills, committed to improving customer outcomes in a collaborative atmosphere.

Benefits

Flexible & remote work options

Access to LinkedIn Learning and career development opportunities

Comprehensive health benefits

Employee Share Purchase Program

Qualifications

• Minimum 8 years of experience in project management, PMO, or strategy execution.
• Exposure to customer experience, distribution, or marketing domains preferred.
• Strong analytical and communication skills.

Responsibilities

• Serve as PMO lead for regional customer initiatives.
• Coordinate customer KPIs and projections.
• Act as liaison across global, regional, and local teams.

Skills

Analytical skills

Communication skills

Stakeholder mapping

Risk tracking

AI skills (e.g. ChatGPT, Microsoft Copilot)

Tools

Project planning tools

Job description

Job Purpose

This role is positioned within the regional Distribution & Strategy PMO to ensure structured delivery, monitoring, and governance of customer growth-related programs across Asia Pacific. It plays a facilitative role in aligning regional objectives with global initiatives and local market execution, focusing on program discipline, interdepartmental coordination, and performance tracking across customer-related priorities

What you do

Program Governance & Execution Oversight

• Serve as the PMO lead for customer-related regional initiatives, including Growth Triathlon, NPS, and high-profile partnership activations (e.g. Olympics).
• Establish program timelines, milestones, and reporting frameworks; ensure execution updates are regularly consolidated from local markets and global teams.
• Maintain structured oversight over project interdependencies across functions(distribution, product, digital,marketing, customer office).

Planning, Forecasting & Dashboard Management

• Coordinate inputs for customer KPIs and projections in collaboration with operating entities and relevant stakeholders.
• Lead the end-to-end management of customer performance dashboards, ensuring precision in reporting, version control, and scheduled dissemination to senior stakeholders.
• Provide consolidated customer growth content to the Office of the Regional CFO to support the annual Planning Dialogue cycle and strategic reviews.

Stakeholder Engagement & Cross-Entity Alignment

• Act as a liaison across global, regional, and local teams to ensure consistent communication, alignment on objectives, and timely issue resolution
• Track follow-through actions on key customer programs across markets, ensuring updates are aligned with expectations.

Customer Lifecycle & Experience Enablement

• Support OE teams in embedding customer lifecycle enhancements into their strategic roadmaps by organizing planning workshops, synthesizing insights, and surfacing regional trends
• Coordinate regional PMO support for NPS implementation and follow-up actions;monitor execution progress and outcomes via defined PMO reporting cycles.

Event & Vendor Coordination (as required)

• Support execution logistics for customer-related events and global brand partnerships by working with Allianz Group teams, external vendors, and local market coordinators.

What you bring

• Minimum 8 years of experience in project management, PMO, or strategy execution role
• Prior exposure to customer experience, distribution, or marketing domains preferred
• Strong analytical and communication skills, with ability to synthesize multi-source inputs into clear reporting format
• Skilled in project planning tools, stakeholder mapping, and risk tracking
• Regional or multi-country coordination experience an advantage
• AI-skills e.g. ChatGPT and (Microsoft) Copilot are desirable

What we offer

• We are one of the World’s Best Workplaces (Singapore 2024) & Great Place to Work.
• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting hybrid work and readily provides flexible & remote work options.
• Access to LinkedIn Learning and Degreed and career opportunities across the world, to support your continuous learning and you taking control of your career development.
• Robust and comprehensive benefit offerings for your health and well being
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, pension contributions and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.

76605 | Marketing & Design | Professional | n.a. | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and post workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let's care for tomorrow.