Manager (Crisis Planning & Operations), Eastern General Hospital Planning Office

Singapore Health Services Pte Ltd (Eastern General Hospital); Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The upcoming Eastern General Hospital is seeking a dynamic and experienced individual for the Crisis Planning & Operations role. You will lead the overall operational management direction, design crisis preparedness strategies, and manage incident reporting to ensure the hospital's readiness and resilience. Ideal candidates will have at least 8 years of relevant experience, including management of hospital operations, and possess a Bachelor's degree. Prior experience in crisis management is advantageous. This role offers a unique opportunity to shape the emergency preparedness framework of a new healthcare facility in Singapore.

Qualifications

• At least 8 years of relevant experience, including at least 2 years of experience in management of hospital operations.
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage.
• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage.
• Additional certifications such as WSQ Emergency Response Management and WSQ Implement Incident Management Processes would be an advantage.
• Team player, highly motivated and action-oriented with excellent planning and analytical skills.

Responsibilities

• Overall operational management direction and leadership for the Crisis Planning & Operations department.
• Designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans.
• Lead risk assessments, tabletop exercises, and simulation drills to ensure readiness.
• Engage and coordinate with internal departments, external agencies, and emergency services.
• Monitor evolving risks and advise leadership on preparedness measures.

Skills

Crisis Management

Emergency Preparedness

Operational Management

Risk Assessment

Stakeholder Engagement

Analytical Skills

Education

Bachelor’s Degree in any discipline

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Crisis Planning & Operations role. In this role, you will provide the overall operational management direction and leadership for the Crisis Planning & Operations department. You will be responsible for designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans. The scope includes Civil Emergencies, National Emergencies, Disease Outbreaks, Fire Safety and Emergency Evacuations, VVIP and Field Medical Team deployment. Once the hospital opens, you will continue to oversee the ongoing readiness and resilience of the organisation, including the management of incidents and reporting, reporting to MOH and other government agencies on KPIs and budgeting.

You will be required to lead risk assessments, tabletop exercises, and simulation drills to ensure readiness. You will engage and coordinate with internal departments, external agencies, and emergency services and support the operational readiness, activation and transition (ORAT) plan of the hospital. Your scope will also include monitoring evolving risks and advise leadership on preparedness measures and ensure compliance with national standards and regulatory requirements.

Job requirements

• Bachelor’s Degree in any discipline with at least 8 years of relevant experience, including at least 2 years of experience in management of hospital operations

• Prior experience in healthcare emergency preparedness and crisis management would be an advantage

• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage

• Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage

• Team player, highly motivated and action-oriented with excellent planning and analytical skills

• Able to engage various stakeholders in a fluid environment and growing organisation

• Ability to work under pressure and adapt to challenging conditions