Manager - Control Management

American Express; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical benefits

Flexible hybrid work model

Parental leave

Wellness programs

Job summary

American Express is seeking a Manager of IC Control Management APAC Markets focused on embedding robust operational risk controls in the Global Merchant Service business across APAC. The role requires coordinating with risk, compliance, and business partners to elevate risk governance and ensure control effectiveness in day-to-day operations.

You will lead risk assessments, support regulatory change management, and drive enhancements to processes, audits, and issue resolution, in a

Qualifications

• 7+ years experience in operational risk management lifecycle activities.
• Understanding of critical operational risk management lifecycle activities.
• Strong project management, communication, and interpersonal skills with senior stakeholders.
• Experience in process governance with robust decision-making processes.
• Proficient analytical and problem-solving skills.

Responsibilities

• Develop and maintain relationships to drive maturity of control environment and risk governance.
• Be go-to SME on risks specific to the local market.
• Ensure risks and issues are identified, assessed, prioritized, and managed across risk programs.
• Manage governance forums for risk and controls and share insights across forums.
• Support processes to comply with enterprise policies and regulatory changes.
• Review topical risk information and regulatory updates; maintain repository of risk information.
• Lead sharing of insights and best practices through central program teams and governance teams.
• Support ORM programs including PRSA, BST, issues management, risk assessments, and regulatory change management.

Skills

Operational risk mgmt

Project management

Stakeholder management

Risk governance

Data analysis

Education

Bachelor's in Finance/Business

MBA preferred

Job description

Job Description

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing & acquiring functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing & acquiring functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation. The objective of the IC Control Management Legal Entity APAC Markets Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. IC Control Management organization is looking for a Manager of IC Control Management APAC Markets Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our acquiring (Global Merchant Service) business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance
• Serve as the go-to subject matter expert on risks specific to the local market.
• Ensure risks and issues are effectively identified, assessed, prioritised, and managed across operational risk programs to help the business deliver on local business, regulatory and Legal Entity obligations
• Manage details of specific risk and controls governance forums for GMS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
• Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)
• Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information
• Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
• Support the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes including but not limited to:
  • Support in Process Risk Self-Assessment (PRSA) and Business Self Testing (BST) to ensure they are carried out in a timely manner with appropriate alignments.
  • Support the Issues Management process by ensuring appropriate action plans are in place, progress is made against milestones, and controls are enhanced to prevent issue reoccurrence
  • Support risk assessments for new products and capabilities, work with business to ensure risk mitigation and controls in place for anticipated risks and monitor through post implementation
  • Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans
  • Facilitate implementation of Regulatory Change Management applicable to the market through partnership with Compliance, General Counsel’s Organization, and business
  • Review marketing campaign to ensure offers in line with AXP policies and controls in place for anticipated risks

Qualifications

Required Qualifications

• 7+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
• Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience within financial services industry
• Experience in at least one of the following:
  • Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks
  • Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
  • Support advising on specialized risk types and integration into broader operational risk policies and programs

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.