Manager, Compliance & Enforcement

Singapore Tourism Board; Singapore; On-site; SGD 45,000 - 85,000; Full time

Job summary

Join a dynamic team at a leading tourism agency focused on compliance and enforcement. In this role, you will develop and implement strategies to ensure industry adherence to regulations, conduct investigations into non-compliance, and collaborate with government agencies for effective enforcement. This position offers a unique opportunity to leverage data analytics in driving resource-efficient initiatives, all while contributing to the vibrant tourism landscape of Singapore. If you are passionate about regulatory work and enjoy problem-solving, this role is perfect for you.

Benefits

Professional Development Training

Flexible Work Arrangement

Family Care Leave

Wellness Programs

Qualifications

• 3+ years of experience in compliance, enforcement, and investigations.
• Familiarity with legislation and regulatory frameworks.

Responsibilities

• Ensure compliance with legislation and licensing conditions for travel agents and guides.
• Conduct investigations and prepare reports for enforcement actions.

Skills

Compliance and Enforcement

Investigations

Data Analytics

Verbal Communication

Written Communication

Problem Solving

Education

Bachelor's Degree

Tools

Legislation Knowledge

Job description

What the role is:

The Travel Agents & Tourist Guides (TATG) Division is seeking a dynamic, passionate and self-driven individual to be part of Compliance and Enforcement (C&E) team that oversees regulatory matters concerning Travel Agents (TA) and Tourist Guides (TG). The role involves handling feedback from members of public and stakeholders, developing operational plans and enforcement initiatives for industry compliance. Additionally, the officer will conduct investigations into contraventions under the Singapore Tourism Board Act 1963 and the Travel Agents Act 1975.

What you will be working on:

As a member of the C&E team, you will play a key role in ensuring industry compliance with legislation and licensing conditions for TA and TG licensees. You will develop and execute proactive strategies to enhance compliance, including planning and operationalizing industry checks. You will also leverage data analytics and statistics to identify industry lapses, driving resource-efficient initiatives.

A key aspect of your role will be taking timely and appropriate regulatory action against non-compliant licensees to uphold industry standards. When necessary, you will conduct investigations into non-compliance, unlicensed operations, and complaint cases. This includes interviewing and recording statements from relevant parties, gathering evidence, and preparing investigation reports to recommend enforcement action. You will also work closely with Legal/AGC to support prosecution where required.

Additionally, you will collaborate with other government agencies on joint operations and investigative work, ensuring a coordinated approach to enforcement. You will also conduct regular reviews of internal regulatory frameworks and SOPs to ensure compliance and enforcement efforts remain effective and relevant to the tourism landscape.

What we are looking for:

1. At least 3 years of working experience in the areas of compliance, enforcement and investigations
2. Familiar with legislation, Penal Code, Criminal Procedure Code and other related legislation in the conduct of C&E work
3. Good verbal and written communications skills
4. Ability to work independently and as part of a team
5. Enjoy challenges and problem solving
6. Resourceful in obtaining information, data and ground sentiments

About Singapore Tourism Board:

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. Our success comes from working as one STB team in an environment of trust, openness, fun and care.

What can you expect as part of #TeamSTB?

• Professional and Personal development: We provide structured training and initiatives aimed at equipping you with a well-rounded set of competencies to excel in your career.
• Staff benefits: We offer flexible work arrangement, family care leave and wellness programmes to enable you to achieve a healthy level of work-life effectiveness.

Award-winning Workplace:

• Public Sector Employer of Choice: (2nd) 2014, 2nd (2015) and 1st (2016)
• Singapore's Top 100 Leading Graduate Employers: Winner - Hospitality, Leisure, and Tourism Sector (2021)
• NS Mark (Gold) Accreditation

For more information on STB, please visit https://www.stb.gov.sg.