Manager, CHI - Digital Innovation Office

Tan Tock Seng Hospital; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

NHG Health's Digital Innovation Office seeks an Innovation Enablement Manager to propel digital transformation across the Digital Hospital Platform. You will coordinate deployment, engage stakeholders, and lead cross‑functional teams to implement Smart Clinic, Smart Ward, and Smart Radiology initiatives.

You will support change management, knowledge sharing, and governance coordination, driving funding programs and ensuring scalable adoption across NHG Health institutions.

Qualifications

• 5-7 years of programme management, change management, or digital transformation experience.
• Self-motivated with strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills, with proven ability to engage diverse stakeholders effectively.
• Proven experience in change management and user adoption strategies.
• Experience in process optimisation and business improvement initiatives.
• Strong documentation and reporting capabilities, with attention to detail.
• Proficient in data management and visualisation using M365 suite.
• Demonstrated ability to work with multiple governance stakeholders and navigate ambiguity.
• Experience in managing feedback channels and stakeholder relationships.
• Proven ability to multi‑task and prioritise in a fast‑paced environment.

Responsibilities

• Lead deployment support for NHG Health’s Smart Clinic, Smart Ward and Smart Radiology.
• Facilitate end-to-end innovation projects from inception to scaling.
• Support change management, user adoption, and evaluation for sustainable adoption across NHG Health.
• Coordinate with governance bodies to streamline requirements and enable frameworks, and external stakeholder coordination.
• Organise engagement activities, innovation showcases to build relationships and foster adoption.
• Facilitate Digital Hospital funding projects from application reviews to implementation support.
• Any other task as assigned.
• Document knowledge transfers and create self-service resources to support user adoption.
• Provide secretariat support to the Digital Hospital Steering Committee.
• Oversee NHG Digital Hospital Fund administration and SOPs.

Skills

Programme management

Change management

Stakeholder engagement

Digital transformation

Process optimization

Documentation & reporting

Data management & visualization

Governance coordination

Multitasking

Education

Degree in any disciplines

Tools

M365 suite

Job description

Innovation Enablement Manager, Digital Innovation Office

Looking to make your next big jump more meaningful in the public healthcare sector? Join us in our Digital Innovation Office (DIO) to be the difference.

The Centre for Healthcare Innovation (CHI) is committed to catalysing and driving innovation for systems change in healthcare, thereby adding years of healthy life. Built on the foundation of co-learning and collaboration, CHI's core is in facilitating innovation through its suite of platforms and programmes. CHI has built a dynamic network of local and international partners who are dedicated to fostering innovation, creating thought leadership, co‑building initiatives to inculcate and embed a culture of innovation within healthcare. We spearhead innovation by driving the adoption of the CHI Innovation Cycle, care and process redesign and in the use of technology. CHI leads transformation at the care, systems and ecosystem levels to achieve better health and healthcare.

About us

The Digital Innovation Office (DIO) under CHI drives NHG Health’s digital transformation across three key platforms: Digital Hospital, Digital Community and Health Empowered by AI Launchpad (HEAL). Our mission is enabling transformation and delivering impact by supporting institution‑led platforms.

Through collaborative programmes and partnerships, DIO serves as a catalyst for AI adoption and digital innovation at scale across hospitals and community care,

What the role is

We are seeking a resourceful, collaboration‑driven Innovation Enablement Manager to join our Digital Hospital team within DIO. The ideal candidate is a proactive problem‑solver who thrives in complex environments and brings teams together to deliver impactful digital innovation.

The Cluster level Digital Hospital Platform addresses complex system‑wide challenges through coordinated digital transformation across NHG Health. This platform drives the adoption and scaling of digital innovation across Smart Clinic, Smart Ward, and Smart Radiology, positioning NHG Health as a leader from digital foundation to transformation care delivery by 2030.

Working closely with the Assistant Director, you will serve as a key partner to NHG Health institutions, driving transformational programmes and engagement activities in a fast‑paced environment, managing multiple priorities and stakeholders simultaneously.

Key Responsibilities

1. Digital Hospital Implementation and Stakeholder Engagement Support

• Work across NHG Health Group to identify and coordinate deployment support teams to address implementation needs of NHG Health’s Smart Clinic, Smart Ward, and Smart Radiology.
• End‑to‑end innovation partner in project facilitation and navigating complex processes & scaling.
• Support change management processes, user adoption initiatives, evaluation and scaling activities for successful adoption and sustainable implementation across NHG Health
• Work with various governing bodies (Digital/Data/Security, Finance, Procurement, etc.) to streamline business requirements and establish enabling frameworks, and external stakeholder coordination.
• Organise and execute engagement activities, innovation showcases to build strong relationships with stakeholders and foster awareness, enable adoption, and celebrate achievements.
• Facilitate Digital Hospital funding projects from application reviews to implementation support
• Any other task as assigned.

1. Knowledge Management and Best Practice Sharing

• Identify, document, and disseminate best practices across the platform
• Create and manage self‑service resources to support user adoption and capability building
• Facilitate knowledge transfer sessions and peer learning opportunities

1. Digital Hospital Steering Committee Secretariat

• Provide secretariat support to the Digital Hospital Steering Committee.
• Track strategic initiatives and prepare comprehensive reports and presentations.
• Facilitate communication between Steering Committee, Working Committee and implementation teams.

1. Management of NHG Digital Hospital Fund

• Manage the overall administration and governance of the NHG Digital Hospital Fund.
• Create Information Packs, workflows and Standard Operating Processes (SOPs) for the application, utilisation, tracking and review of the projects.

Skills and Experience

1. 5-7 years of programme management, change management, or digital transformation experience
2. Self‑motivated with strong problem‑solving and analytical skills
3. Excellent interpersonal and communication skills, with proven ability to engage diverse stakeholders effectively
4. Proven experience in change management and user adoption strategies
5. Experience in process optimisation and business improvement initiatives
6. Strong documentation and reporting capabilities, with attention to detail
7. Proficient in data management and visualisation using M365 suite
8. Demonstrated ability to work with multiple governance stakeholders and navigate ambiguity
9. Experience in managing feedback channels and stakeholder relationships
10. Proven ability to multi‑task and prioritise in a fast‑paced environment

Advantageous Experience

1. Healthcare administration or healthcare IT background
2. Experience in public sector transformation initiatives
3. Start‑up or innovation ecosystem experience
4. Knowledge of digital innovation and emerging technologies
5. Project management certification

Qualifications

Degree in any disciplines, preferably in any of the following - Business Management or Administration, Healthcare Management, Biomedical Science, Technology, or Engineering, along with deep interest in digital transformation and new technologies

If you are passionate about technology and have a "change agent" attitude to constantly push boundaries to drive digital transformation, come talk to us.