Deputy Director, Digital Services

NHG Health; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

NHG Health is seeking a Head of Digital Services to lead strategic planning, governance, development and optimisation of Population Health digital platforms, products and AI-enabled services. You will bridge business, clinical, operational and technology stakeholders to align digital investments with NHG priorities and national healthcare transformation.

You will drive the end-to-end digital portfolio including product strategy, governance, funding, cybersecurity compliance, data governance and

Qualifications

• Degree or equivalent in Information Systems, Computer Science, Engineering, Healthcare Informatics, Business or related field.
• 10–15 years in digital transformation, healthcare technology, product management or enterprise programme leadership.
• Demonstrated leadership of large-scale digital platforms and complex stakeholder ecosystems.
• Experience with CRM, resident engagement platforms, AI technologies and healthcare systems preferred.

Responsibilities

• Define and execute the Population Health digital strategy, roadmap and investment priorities.
• Lead digital transformation initiatives supporting Population Health, Community Care and Primary Care objectives.
• Drive enterprise adoption of digital products, AI capabilities and automation solutions.
• Own and govern the Digital Services portfolio, including prioritisation, funding and benefits realisation.
• Oversee the lifecycle of digital products from discovery through implementation and optimisation.

Skills

Digital Leadership

Stakeholder Management

Product Management

AI & Generative AI

Enterprise Architecture

Data & Analytics

Cybersecurity & Governance

Strategy & Roadmapping

Education

Bachelor’s degree / Master’s preferred in IS / CS / Eng / Healthcare Informatics / Business

Postgraduate qualification preferred

Tools

CRM systems

OneCRM

NHG HealthBot

Cloud platforms

Job description

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The Head of Digital Services leads the strategic planning, governance, development and optimisation of Population Health digital platforms, products and AI-enabled services across NHG. The role drives digital transformation initiatives that improve resident engagement, operational efficiency, health outcomes and population health management capabilities.

The incumbent serves as the key bridge between business, clinical, operational and technology stakeholders, ensuring that digital investments are aligned to organisational priorities, national healthcare transformation strategies and enterprise architecture principles. The role is responsible for the end-to-end digital portfolio, including digital product strategy, governance, funding, stakeholder engagement, vendor management, cybersecurity compliance, data governance and AI adoption.

Key Responsibilities

1. Digital Strategy & Transformation Leadership

• Define and execute the Population Health digital strategy, roadmap and investment priorities.
• Lead digital transformation initiatives supporting Population Health, Community Care and Primary Care objectives.
• Drive enterprise adoption of digital products, AI capabilities and automation solutions.
• Ensure alignment with national initiatives, healthcare cluster priorities and NHG's long-term digital strategy.
• Own and govern the Digital Services portfolio, including prioritisation, funding and benefits realisation.
• Oversee the lifecycle of digital products from discovery through implementation and optimisation.
• Ensure solutions meet business requirements, user needs and measurable operational outcomes.
• Establish product governance frameworks, KPIs and performance monitoring mechanisms.

3. AI & Innovation Leadership

• Lead AI strategy and governance across Population Health digital services.
• Identify and scale high-value AI use cases in resident engagement, contact centres, knowledge management and operational workflows.
• Drive adoption of Generative AI, chatbots, voicebots, CRM intelligence and digital assistants.
• Establish responsible AI governance frameworks and ensure compliance with organisational requirements.

Provide leadership and governance for major platforms including:

• Population Health CRM / OneCRM
• NHG HealthBot and VoiceBot
• WhatsApp Business and Digital Engagement Services
• Partners Portal
• HealthHub+ and Patient Empowerment initiatives
• Population Health analytics and resident engagement platforms
• Ensure platform scalability, security, data integrity and interoperability across systems.

5. Stakeholder & Partnership Management

• Partner senior leaders across NHG, MOH, Synapxe, GovTech and external agencies.
• Represent NHG in national workgroups, steering committees and cross-cluster initiatives.
• Build strategic relationships with vendors, implementation partners and technology providers.
• Facilitate alignment between business needs and technology capabilities.
• Ensure compliance with IT governance, cybersecurity, data protection and audit requirements.
• Lead demand management, budgeting and approval processes.
• Oversee business continuity, risk management and system governance activities.
• Establish governance processes for digital and AI initiatives.
• Manage annual operating and project budgets.
• Develop business cases and funding proposals.
• Ensure effective allocation of digital resources and vendor management.
• Deliver measurable value and ROI from digital investments.
• Lead and develop a multidisciplinary team of managers, product owners and digital specialists.
• Build organisational capabilities in digital transformation, AI, product management and innovation.
• Drive succession planning, talent development and knowledge sharing.
• Foster a culture of innovation, accountability and continuous improvement.
• Population Health Digital Strategy and Roadmap
• AI and Automation Strategy
• Digital Product Pipeline and Benefits Realisation
• Annual Budget and Funding Plans
• Enterprise Stakeholder Engagement Plans
• National Workgroup Representation
• Talent Development and Succession Plans

Qualifications & Experience

• Degree in Information Systems, Computer Science, Engineering, Healthcare Informatics, Business or related discipline.
• Postgraduate qualification preferred but not a must.
• At least 10 - 15 years in digital transformation, healthcare technology, product management or enterprise programme leadership.
• Demonstrated leadership of large-scale digital platforms and complex stakeholder ecosystems.
• Experience with CRM, resident engagement platforms, AI technologies and healthcare systems preferred.
• Proven experience in delivering enterprise-scale digital programmes, managing multimillion-dollar programmes, governance processes and cross-functional teams.

Leadership

• Strategic Thinking
• Stakeholder Management

Digital & Technical

• Product Management
• AI & Generative AI
• Digital Transformation
• Enterprise Architecture Awareness
• Data & Analytics
• Cybersecurity & Governance

Business

Good to Have

• Agile, Scrum, SAFe, PMP, PRINCE2, or equivalent project delivery certifications.
• Digital Product Management certifications.
• AWS Cloud Practitioner or Solutions Architect certifications.
• Enterprise Architecture certifications such as TOGAF.
• Healthcare Informatics or Digital Health certifications.
• Experience leading AI, cloud, CRM, citizen development, automation, or digital engagement platforms within large healthcare or public sector organisations.