Manager, Business Systems Developer

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Marina Bay Sands is seeking an experienced professional to partner with Marketing Operations on digital transformation initiatives. You will design, develop, and maintain innovative systems and automation tools to improve efficiency and processes, aligning with business goals and user needs.

You will translate business requirements into technical specs, drive automation of repetitive tasks, monitor performance, and provide ongoing support.

Qualifications

• Diploma or bachelor’s degree in information technology, computer science, information systems or a related discipline.
• 6+ years in systems development, business systems analysis, automation or digital transformation.
• Experience translating business requirements into functional and technical solutions.

Responsibilities

• Partner with Marketing Operations stakeholders to understand requirements and analyze workflows.
• Design, develop, implement, and maintain applications and automation tools.
• Translate needs into functional/technical specs and ensure alignment with objectives.
• Lead automation of repetitive tasks and reporting through system enhancements.
• Monitor system performance and drive continuous improvements.
• Gather user feedback and drive adoption of implemented solutions.
• Provide troubleshooting, maintenance, and support for Marketing Operations applications.
• Collaborate with IT, Casino Operations and other units on integrations and best practices.
• Develop system documentation, user guides, and process flows.
• Participate in project planning, testing, implementation, and post‑deployment reviews.
• Analyze data and metrics to identify trends and opportunities for enhancements.

Skills

Business analysis

Stakeholder management

Project delivery

Workflow automation

Data analysis

Education

Bachelor's degree in IT/CS

Diploma in IT

Tools

Azure DevOps

Git

TFS

Job description

Job Summary

Responsible for partnering with Marketing Operations stakeholders to drive digital transformation initiatives through the design, development, and implementation of innovative systems, automation solutions, and technology enhancements that improve operational efficiency, optimize business processes, and support long-term business growth.

Job Responsibilities

• Partner closely with Marketing Operations stakeholders to understand business requirements, analyze existing workflows, identify process gaps, and recommend effective system‑based solutions.
• Design, develop, implement, and maintain innovative applications, automation tools, and technology solutions that improve operational efficiency, enhance productivity, and reduce reliance on manual processes.
• Translate business needs into functional and technical specifications, ensuring solutions align with operational objectives and user requirements.
• Lead and support the automation of repetitive tasks, manual workflows, and reporting processes through system enhancements and digital transformation initiatives.
• Continuously monitor, evaluate, and optimize system performance, reliability, and usability to ensure optimal functionality and business continuity.
• Establish effective feedback channels with end‑users, gather user insights, and drive continuous improvements to maximize adoption and success of implemented solutions.
• Provide timely troubleshooting, technical support, system maintenance, and issue resolution for Marketing Operations applications and tools.
• Collaborate with cross‑functional stakeholders, including Information Technology, Casino Operations, and other business units, to identify opportunities for process optimization, systems integration, and best practice sharing.
• Develop and maintain system documentation, user guides, process flows, and technical specifications to support ongoing operations and knowledge transfer.
• Participate in project planning, testing, implementation, and post‑deployment reviews to ensure successful delivery of system initiatives.
• Analyze operational data and system performance metrics to identify trends, opportunities, and recommendations for further enhancements.
• Support the replication and scaling of successful Marketing Operations initiatives across other business units where applicable, helping drive enterprise‑wide operational excellence.
• Provide regular updates to management on project progress, milestones, timelines, risks, outcomes, and realized business benefits.
• Stay current with emerging technologies, automation tools, and industry best practices to identify innovative solutions that can enhance business performance.
• Perform any other duties and responsibilities assigned by management.

Job Requirements

• Education & Certification
  • Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, Business Systems, Software Engineering, or a related discipline.
  • Relevant certifications in automation, low‑code development, project management, business analysis, or data analytics would be an advantage.
• Experience
  • Minimum 6 years of experience in systems development, business systems analysis, process automation, or digital transformation initiatives.
  • Proven experience gathering business requirements and translating them into functional and technical solutions.
  • Proven experience in designing, developing, and implementing technology solutions that improve operational efficiency and business productivity.
  • Experience in system integration, workflow automation, and process optimization initiatives.
  • Experience with source code version control systems (e.g. TFS, Azure DevOps, Git).
  • Good understanding of software design principles, architecture concepts, and design patterns.
  • Experience developing enterprise applications, web‑based solutions, and system integrations.
  • Demonstrated success in implementing initiatives that drive operational efficiency and digital transformation.
• Other Prerequisites
  • Business process analysis and requirements gathering
  • Solution design and technical specification development
  • Application development and systems integration
  • Workflow automation and digital transformation
  • Reporting, dashboarding, and data analysis
  • Problem‑solving and technical troubleshooting
  • Stakeholder management and user engagement
  • Project delivery and change management
  • Strong communication and presentation skills

Additional Information

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.