Manager, Business Service Excellence (Temp Contract - 9 months) [CGD]

WORKFORCE SINGAPORE AGENCY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore seeks a temporary staff member to support Business Service Excellence. Responsibilities include managing system transitions, handling appeal cases, and ensuring compliance. Candidates must have at least 2 years of experience in operations management or customer service, along with strong analytical skills and proficiency in Microsoft Office. This role requires excellent attention to detail and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• At least 2 years of experience in operations management or customer service.
• Strong analytical and problem-solving skills with ability to handle complex cases.
• Excellent attention to detail and documentation capabilities.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Provide administrative support during system transitions.
• Handle appeal cases and provide status updates to advisors.
• Manage case escalations and maintain detailed documentation.

Skills

Operations management

Customer service

Analytical skills

Problem-solving skills

Attention to detail

Written communication

Verbal communication

Tools

Microsoft Office Suite

Job description

The temp staff will support Business Service Excellence with the following:

System Transition Management:

Providing administrative support during system transitions. This encompasses processing applications manually, conducting thorough document verification, and supporting the implementation of new system features while maintaining service standards. You will also oversee the systematic archival of documents from existing systems to ensure audit readiness and compliance.

Appeals Management:

Handling appeal cases and providing status updates to advisors on a regular basis. This involves managing case escalations, maintaining detailed documentation of all appeals and their resolutions, providing timely progress updates to advisors, and preparing comprehensive reports on case status and outcomes.

Requirements:

• At least 2 years of experience in operations management, customer service, or appeals handling
• Strong analytical and problem-solving skills with ability to handle complex cases
• Excellent attention to detail and process documentation capabilities
• Proficient in Microsoft Office Suite, especially Excel and database management
• Strong written and verbal communication skills with ability to handle sensitive stakeholder interactions
• Experience in handling confidential information with utmost discretion
• Ability to work independently and manage competing priorities in a fast-paced environment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.