Manager Business Development, Ground & Rail Singapore & Malaysia

American President Lines; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Manager for Ground & Rail services in Singapore and Malaysia. This role is pivotal in achieving growth targets, collaborating with teams, and enhancing customer relationships. You will leverage your consultative sales skills to engage with clients, ensuring their logistics needs are met through tailored solutions. With a focus on continuous improvement and a supportive work environment, this opportunity promises personal growth and the chance to make a significant impact in a global logistics firm. Join a team that values innovation and employee development, and be part of a journey that rewards hard work and commitment.

Benefits

Competitive annual leave

Pension plan

Health insurance

Life assurance

Recognition programs

Qualifications

• 2-5 years in Logistics Account Management preferred.
• Fluent in English, strong communication and interpersonal skills.
• In-depth knowledge of logistics industry.

Responsibilities

• Achieve growth targets for Ground Product in line with strategy.
• Conduct sales calls and manage target accounts regularly.
• Prepare quotations and assist customers with inquiries.

Skills

Logistics Account Management

Consultative Sales

Interpersonal Skills

Communication Skills

Problem Solving

Customer Relationship Management

Decision-Making

Process Improvement

Influencing Skills

Entrepreneurial Spirit

Education

Degree in Business or Logistics

Tools

CRM Software

Job description

Manager Business Development, Ground & Rail Singapore & Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

YOUR ROLE

• Responsible for achieving country growth targets of Ground Product in line with the Ground regional & global strategy.
• Support country product and provide Ground expertise on major opportunities to ensure that customer requirements are fully understood and integrated within solutions.
• Support network sales to launch or extend Ground business in the country.
• Collaborate with Ground country product team to develop capabilities and facilitate CEVA product synergies and upsell.

WHAT ARE YOU GOING TO DO?

• Use consultative sales process based upon “needs satisfaction selling” to sell CEVA’s Ground and Rail services to assigned / targeted accounts, to exceed budget.
• Schedule and conduct the number of sales calls per week as mandated, focused on target accounts, new business and retention of existing accounts.
• Maintain and manage several target accounts with opportunity for revenue, visiting these target accounts a minimum of once a month.
• Input sales activity information into CRM as directed by Ground BD Leadership in coordination with Ground Product Leadership.
• Work with customer and operations staff to develop standard operating procedures and detailed customer profiles for each new and existing account.
• Assist customers in their inquiries concerning status of shipments with appropriate departments or overseas offices / agents.
• Prepare quotations as requested by customers and deliver them on specified date for their review and analysis.
• Participate in biddings, fairs, exhibits and other functions which may serve as excellent business opportunities for the company.
• Assist in resolving customer complaints and collection of overdue accounts.
• Be the Voice of Customer to operations and escalate critical resolution items that represent a risk to the business within Ground product.
• Conduct regular presentations of Ground business to customers for prospection and/or market and business updates.
• Perform other tasks that may be assigned from time to time.

WHAT ARE WE LOOKING FOR?

• Degree in business / logistics or equivalent.
• Fluent in English (written and verbal).
• 2 - 5 years of Logistics Account Management role preferred.
• Experience of working across the ground and other products in the country.
• Work with customers regularly and provide solutions to them.
• Account management and handling experience.
• In-depth knowledge of local and international logistics industry.
• Process-driven and always seeking for continuous improvement.
• Mature judgement and decision-making skills.
• Strong interpersonal and communication skills.
• Ability to influence and develop relationships at local level in customer organizations.
• Ability to develop highly collaborative and productive relationships internally.
• Strong and entrepreneurial spirit in Ground & Rail freight.
• Deep expertise in developing integrated supply chain & logistics solutions relevant in Ground & domestic interisland services.
• Strong supplier contact and relationship management.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment.

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.