Manager, Business Compliance and Governance

Maybank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Maybank in Singapore is seeking an experienced governance and risk professional to lead and oversee Community Financial Services (CFS) governance, conduct and risk initiatives. You will partner with Compliance, Risk and senior management to ensure regulatory alignment and strong customer outcomes.

The role emphasizes independent oversight of sales advisory processes, control enhancements and training, with a focus on accountability, fair dealing and proactive risk management across the business.

Qualifications

• Broad knowledge of risk management and governance practices.
• Experience with governance frameworks, controls assessment and incident handling.
• Strong stakeholder management and communication skills.

Responsibilities

• Drive and embed governance, conduct and risk ownership across CFS.
• Provide independent oversight of sales advisory activities and customer interactions.
• Identify conduct themes and root causes through assurance, incidents and monitoring.
• Recommend practical control enhancements to strengthen governance and risk management.
• Lead and participate in governance initiatives and regulatory reviews.
• Provide reporting and insights to senior management and governance committees.

Skills

Risk-Management

Governance-Framework-and-Controls

Stakeholder-Engagement

Education

Bachelor’s Degree in Banking, Finance, Business, Law or equivalent

Job description

• Drive and embed a strong culture of responsible conduct, fair dealing and risk ownership across Community Financial Services (CFS).
• Provide governance and independent oversight of CFS processes, sales advisory activities and customer interactions to ensure alignment with regulatory requirements, internal policies and expected conduct standards.
• Leverage assurance, monitoring, data analytics, training and stakeholder engagement to identify emerging risks, influence behaviours, strengthen supervisory effectiveness and improve customer outcomes.

Job Description

The ideal candidate will:

• Drive and embed a strong culture of responsible conduct, fair dealing and risk ownership across Community Financial Services (CFS).
• Provide governance and independent oversight of CFS processes, sales advisory activities and customer interactions to ensure alignment with regulatory requirements, internal policies and expected conduct standards.
• Leverage assurance, monitoring, data analytics, training and stakeholder engagement to identify emerging risks, influence behaviours, strengthen supervisory effectiveness and improve customer outcomes.

Job Responsibilities

• Culture and Conduct
• Drive the CFS Culture and Conduct Framework and embed expected behaviours across the business.
• Promote a culture of accountability, customer-centricity and responsible risk-taking.
• Identify conduct themes, behavioural risks and root causes through assurance, complaints, incidents and monitoring activities.
• Drive targeted interventions to strengthen culture, conduct and supervisory effectiveness.
• Provide management reporting and insights on culture and conduct trends.
• Strong culture of accountability, ethical behaviour and responsible sales practices.
• Governance & Preventive Controls
• Govern end-to-end CFS processes and ensure alignment with regulatory requirements and internal policies.
• Review new and existing processes to identify control gaps, conduct risks and customer impact.
• Recommend practical control enhancements to strengthen governance and risk management.
• Support implementation of key governance, conduct and regulatory initiatives.
• Independent Oversight & Assurance
• Conduct independent reviews of sales advisory activities, processes and exceptional cases.
• Oversee assurance activities including documentation reviews, voice-log reviews and thematic assessments.
• Assess severity, identify root causes and determine potential customer, regulatory and reputational impact.
• Monitor remediation actions and recurring trends.
• Sales Advisory & Fair Dealing Governance
• Govern the sales advisory framework to ensure compliance with regulatory and internal requirements.
• Lead enhancements to sales advisory processes, systems and supervisory controls.
• Provide guidance and training to Appointed Representatives and supervisors.
• Assess sales practices and customer interactions against Fair Dealing principles and expected conduct standards.
• Drive initiatives that support fair customer outcomes, appropriate sales practices and customer protection.
• Insights, Reporting & Stakeholder Management
• Analyse complaints, incidents, assurance findings and conduct indicators to identify emerging risks and trends.
• Provide actionable insights and recommendations to senior management and governance committees.
• Partner business, Compliance, Risk and other stakeholders to strengthen governance, conduct and customer outcomes.
• Drive awareness through training, communications and sharing of lessons learnt.

Job Skills

• Risk-Management
• Governance-Framework-and-Controls
• Stakeholder-Engagement

Job Requirements

Qualification

• Recognised Bachelor’s Degree in Banking, Finance, Business, Law or equivalent.
• Strong knowledge of capital market products, structured products and derivatives.
• Minimum 10 years' experience in Consumer Banking, Wealth Management, Compliance, Risk, Audit or Governance.
• Strong understanding of sales advisory frameworks, Fair Dealing requirements, conduct risk and customer outcome principles.
• Experience interacting with senior management, governance committees and regulators.
• Proven track record in leading governance, conduct, risk or transformation initiatives.

Competencies

• Strong understanding of regulatory requirements, conduct risk and Fair Dealing expectations.
• Possesses strong logical, critical and analytical thinking skills.
• Strong judgement with the ability to make independent, balanced and risk-based decisions.
• Ability to identify emerging risks, root causes and systemic issues.
• Effective stakeholder management and influencing skills across business and control functions.
• Meticulous in documenting assessments, governance decisions and business processes.
• Strong written and verbal communication skills.
• Ability to lead change and drive a culture of accountability, risk ownership and responsible conduct.
• Able to work independently and manage multiple priorities in a fast-paced environment.
• Only shortlisted candidates will be identified.