Manager, AV Services

ESR Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading venue in Singapore seeks an AV Manager to oversee the complete AV services lifecycle for events. The role involves strong project management skills, effective stakeholder communication, and the coordination of AV services to ensure client satisfaction. Ideal candidates will have a Bachelor's degree and fluency in English, with Mandarin as an advantage.

Benefits

Professional growth opportunities

Positive work environment

Qualifications

• Bachelor's degree; preferably in events, communications, or media.
• Strong interpersonal and communication skills.
• Ability to perform under pressure.

Responsibilities

• Lead the AV services lifecycle, ensuring smooth event delivery.
• Manage multiple event projects simultaneously.
• Coordinate with AV partners for timely service delivery and issue resolution.

Skills

Project Management

Communication

Problem-solving

Client Interaction

Financial Tracking

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About us

Suntec Singapore Convention and Exhibition Centre

Suntec Singapore is renowned as Asia’s top international venue and the World’s Leading Meetings & Conference Centre by the World Travel Awards. Hosting over 20,000 events, it offers 42,000 square metres of MICE space, including 36 meeting rooms, 12,000 square metres of exhibition space, and two auditoriums with a total capacity of 6,850 seats. With its prime location, flexible spaces, award-winning F&B, advanced technology, and professional service, Suntec Singapore delivers a seamless, customizable event experience, truly embodying 'The Preferred Place To Meet'.

The role

This position involves leading and managing the full AV services lifecycle, from understanding client requirements, coordinating quotations with AV partners, to ensuring smooth contracting and handover for successful event delivery. You will serve as the main contact for all AV-related matters, balancing client expectations with operational capabilities and partner deliverables.

Ideal candidates will possess strong project management skills, commercial awareness, and the confidence to handle multiple stakeholders, clear communication, and contract management.

Your responsibilities will include:

• Taking ownership of the entire AV process—from gathering client requirements, drafting technical briefs, coordinating vendor quotations, to executing and wrapping up post-event.
• Acting as the primary contact for all AV communications, ensuring alignment among internal and external stakeholders regarding technical needs, timelines, and budgets.
• Engaging with AV partners (e.g., Mediapro, Unearthed Productions) to ensure timely quotations, contract compliance, service delivery, and issue resolution before, during, and after events.
• Collaborating with internal teams and partners to ensure AV setup, testing, and live support are executed smoothly without disrupting the event flow.
• Proactively communicating limitations, proposing alternatives, and managing feedback to ensure client satisfaction.
• Monitoring AV-related costs, validating vendor invoices, and ensuring services are delivered within approved budgets.
• Managing multiple event projects simultaneously, with proper planning and prioritization to meet all service commitments.

Qualifications:

• Bachelor’s degree in any field; backgrounds in events, communications, or media are advantageous.
• Strong interpersonal and communication skills, with confidence in client interactions.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Detail-oriented with good numerical and financial tracking skills.
• Ability to perform under pressure and adapt quickly to changing needs.
• A team player capable of leading discussions, resolving issues, and following through on deliverables.
• Fluency in English is essential; Mandarin proficiency is preferred for liaising with regional clients.

Our culture

• At Suntec Singapore, we prioritize the development and well-being of our people, offering numerous professional growth opportunities and a positive work environment.
• You will collaborate with industry leaders, clients, and partners to create memorable event experiences and shape the future of our services.