Manager, Attractions & Recreation, Disney Cruise Line

Disneyland Hong Kong; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading entertainment company in Singapore is seeking a Manager for Attractions & Recreation at Disney Cruise Line. This role requires expertise in operational excellence, safety protocols, and guest experience. The ideal candidate will lead a team focused on providing unforgettable experiences, with responsibilities including managing daily operations and strategic planning. A Bachelor’s degree and relevant experience in recreation or tourism are essential. Competitive compensation and a dynamic work environment are offered.

Qualifications

• 5+ years in a leadership role focused on operational excellence.
• Experience managing lifeguard or recreation operations in tourism or related fields.
• Strong understanding of safety protocols.

Responsibilities

• Manage day-to-day operations of Attractions and Recreation teams.
• Collaborate with shoreside leadership and onboard teams.
• Develop strategic operating plans for Attractions and Recreation.

Skills

Leadership

Operational Management

Safety Protocols

Communication Skills

Problem Solving

Education

Bachelor’s Degree in recreation, camp or leisure management

Job description

Manager, Attractions & Recreation, Disney Cruise Line

申請 稍後繼續申請 Job ID 10127302 職位地點 新加坡, 新加坡 有意工作的公司Disney Cruise Line 張貼日期2025/08/01

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Manager, Attractions and Recreation will execute and sustain the operational vision for Attractions and Recreation department inclusive of lifeguard operations. Are you passionate about creating unforgettable experiences for guests of all ages? Are you a dynamic leader with a keen eye for safety, quality, and innovation? If so, you might be the perfect fit for the role of Manager, Attractions and Recreation at Disney Cruise Line. In this position, you will report to the Director, Entertainment Operations and play a pivotal role in overseeing and enhancing the day-to-day operations of attractions and recreation experiences at Disney Cruise Line.

Responsibilities:

• Operational Leadership: Manage the day-to-day operations of all Attractions and Recreation teams and functions, ensuring the safety, security, and exceptional experience for Guests and Crew.
• Collaboration: Serve as the primary point of contact for the onboard Manager of Attractions and Recreation and the Celebration shoreside Attractions and Recreation Leadership team, providing necessary support and fostering effective communication.
• Strategic Planning: Contribute to the development and execution of strategic operating plans for Attractions and Recreation. Work closely with the Director to align with the overall vision of Disney Cruise Line Entertainment.
• Sourcing and Procurement: Partner with key resources to ensure the warehouse and vendor processes are efficient and product is readily available when the ship needs it.
• Innovation and Optimization: Drive innovation and continuous process improvements within the Attractions and Recreation department, aiming for seamless and world-class Guest experiences.
• Financial Management: Work with the Director to align budgets, labor management, and resource optimization for Attractions and Recreation, actively contributing to the preparation of the annual operating plan.
• Staffing, Retention and Development : Partner with HR in the selection, hiring, and retention of onboard positions related to Attractions and Recreation Work with the onboard team to utilize the Talent Management system for career development. Foster a positive and inclusive work environment.
• Relationship Building: Cultivate relationships with Entertainment and Hotel leaders and all other relevant partners.
• Compliance and Documentation: Ensure shipboard leadership adheres to all forms, collateral materials, documentation, checklists, procedures, policies, and policy changes. Ensure documents are in accordance with internal and external audits. Responsible for reviewing Location Operating Guidelines for accuracy and identifying gaps.
• Guest Satisfaction: Partner with shipboard and shoreside leaders to address and resolve guest issues and suggestions. Review and communicate resolutions based on Guest Comment cards, GSM comment summaries, GSM results, Voyage Incident Reports. Ensure shipboard teams have the necessary resources to enable workstreams and delivery of shipboard product.
• Be fully qualified as a licensed lifeguard and participate and facilitate all training and operational audits, including in-service training, re-certification, Lifeguard New Hire training, as well attractions training, etc.

Requirements:

• Minimum 5 years’ experience in a leadership role with a focus on operational excellence.
• Experience in managing lifeguards, attractions or recreation operations in parks, recreation, tourism, or related fields.
• Strong understanding of safety protocols in attractions or recreation environment.
• Highly motivated self-starter with exceptional organizational and multitasking abilities in a fast-paced work environment.
• Demonstrated problem solving and continuous improvement process skills.
• Proven ability to build and maintain effective relationships with partners, vendors, and industry organizations.
• Excellent verbal and written communication skills with the ability to integrate seamlessly at all levels of the organization.
• Flexibility in work schedule, including travel, weekends, and holidays.
• Ability to be available and responsive to ship needs for urgent situations during non working hours

Education:

• Bachelor’s Degree in recreation, camp or leisure management, or related experience.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

關於 Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia) , 其所屬的業務部門是 Disney Cruise Line 。

申請 稍後繼續申請