Manager/Assistant Manager, NCID Training & Education

Tan Tock Seng Hospital; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Manager/Assistant Manager for their Training & Education Unit. This role involves developing and enhancing the skills of a multi-disciplinary healthcare workforce, ensuring readiness for outbreak responses, and engaging with both local and global health communities. The ideal candidate will have a strong background in healthcare management, excellent communication skills, and a passion for training and education. Join a team dedicated to making a significant impact in public health and community preparedness.

Qualifications

• 5+ years in healthcare management or education, 3+ years in a managerial role.
• Strong interest in community engagement and training content development.

Responsibilities

• Facilitate professional development and outbreak preparedness training.
• Manage public education and community engagement activities.

Skills

Healthcare Management

Training & Education

Stakeholder Management

Communication Skills

Project Management

Critical Thinking

Adaptability

Education

Bachelor's Degree in Healthcare or related field

Master's Degree (preferred)

Tools

Microsoft Office Suite

Project Management Software

Job description

Company description:

National Centre for Infectious Diseases

Job description:

JOB SUMMARY

The Manager/Assistant Manager is part of the Training & Education (T&E) Unit of NCID. T&E undertakes multisectoral outreach activities involving skills training and technical education, the academic health system, international technical engagements, global health partnerships, and community outreach innovations. The Manager/Assistant Manager supports the Head (T&E) to develop and enhance the knowledge, skills, and practices for a multi-disciplinary healthcare workforce, build competencies and capacities that enable healthcare workers to be always ready for outbreak response, and engage the local and global health community.

The Manager/Assistant Manager is expected to perform/support functions related to strategising and planning, development, monitoring and analysis, running of events and daily operations, resource management, and administration. This involves working with internal and external parties to plan and execute: (1) professional T&E activities in NCID and at the national level; (2) outbreak preparedness training and coordination; (3) public education and engagement; and (4) other workstreams.

MAIN DUTIES AND RESPONSIBILITIES

1. Training, Education and Liaison Activities in NCID and at National Level

• Facilitate the professional development of healthcare workers through ID-related trainings, including development and support of courses developed by NCID and collaborators.
• Contribute to the formulation and execution of strategies to align outbreak preparedness and clinical services training and education goals.
• Map national training needs with existing activities, evaluate training effectiveness, and refine programmes.
• Administrative support and coordination of external visits and attachments to NCID.

2. Outbreak Preparedness Training and Coordination

• Support programmes that maintain the currency of response readiness of institutions and healthcare workers nationally for health emergencies. This includes developing individual, sub-system, and system-level responses to outbreak situations in a collaborative manner, building professional capabilities with regional health systems, intermediate and long-term care sectors, local authorities, and other stakeholders in Singapore.
• Assist the Head (T&E) in supporting and coordinating the execution of outbreak preparedness training activities.
• Assist the Head (T&E) in aligning the national needs with current training activities and stakeholders.

3. Public Education and Engagement

• Manage public education and community engagement activities based on needs, situations, and trends through monitoring and analysis to prevent the spread of infectious diseases and build community preparedness during outbreaks.
• Engage with healthcare and community stakeholders to establish new initiatives and training programmes or enhance existing ones to meet evolving community needs.
• Assist the Head (T&E) in developing and implementing strategic partnerships for public engagement.
• Assist in developing educational content for the NCID website as part of NCID's public education role.
• Administer patient-volunteer programmes, funding, and activities of NCID Cares as a community space.

4. Other Workstreams

• Assist in developing an NCID global health academy.
• Oversee secretariat support for workgroup or committee meetings and routine backend operations.
• Support NCID's disease outbreak operations as augmented staff when called upon.
• Perform ad hoc tasks as requested by the Head (T&E) and the Executive Director (NCID).

JOB REQUIREMENTS

• For the role of Manager: Preferably 5 to 8 years of relevant experience in a healthcare environment, with at least 3 years in a managerial position leading a team.
• For the role of Assistant Manager: Preferably 2 to 4 years of relevant experience in a healthcare environment, with at least 2 years leading a team in projects and administrative duties.
• Good understanding of the training and education landscape in Singapore, preferably in a healthcare/infectious disease setting.
• Strong interest in professional training & education, and community engagement.
• Proven track record in training content development, execution, evaluation, and gap analysis.
• Strong interest in planning, operations, and coordination with attention to detail.
• Good communication (verbal and written) and stakeholder management skills.
• Ability to think critically, be adaptable, self-motivated, and eager to learn.
• Able to work both independently and as part of a team, multi-task, and prioritize work in a fast-paced environment.
• Sufficient IT skills, including use of common operating systems, internet, word processing, and spreadsheets.
• Willingness to share weekend duties with the team.