Manager, 3PL Partner Excellence, Asia Pacific

8438-Johnson & Johnson International (Singapore) Pte. Ltd. Legal Entity; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson APAC is seeking a senior supply chain leader to own segmentation and partnership governance, deploy global playbooks, and standardize contracts and performance analytics across markets.

Requires 8–10 years of experience in supply chain, logistics, or contract manufacturing, strong governance and executive communication, and proven cross‑functional influence in a matrix organization; MBA is advantageous.

Qualifications

• Minimum 8-10 years of relevant experience in supply chain, logistics, operations, or partner/vendor coordination roles.
• Experience in warehouse, transportation, 3PL-managed logistics or contract manufacturing environment
• Experience in deploying programs, operational processes, governance, activities in cross-functional environments
• Strong governance, stakeholder management, and executive communication capabilities
• MBA advantageous

Responsibilities

• Own APAC segmentation and engagement plans in collaboration with global teams.
• Develop APAC fit-for-purpose account plans and governance.
• Deploy global operational playbooks across the partner lifecycle.
• Establish and maintain partner management standards in APAC.
• Drive performance analytics and governance to meet contractual commitments.

Skills

Analytical reasoning

Benchmarking

Demand forecasting

Distribution management

Cross-functional coordination

Executive communication

Vendor management

Education

MBA advantageous

Tools

LE thus?

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

KEY RESPONSIBILITIES

• Engagement Model and Segmentation Ownership Partner with global to shape Fit-for-Purpose segmentation and engagement plan
• Responsible for APAC Fit-for-Purpose account plan creation and governance
• Deploy global operational playbooks for critical processes, ensure process adherence across partner lifecycle
• Establish and maintain partner management standards in APAC
• Drive preparatory for key partner engagement whilst onboarding APAC Deliver Operations and functional owners
• Ensures APAC region and markets adhere to centrally set standards, governance and segmentation
• Source to Contract Excellence Partner with Global Transformation W&T and Procurement to define contracting standards, policies and guardrails
• Partner with procurement, ensuing global contracting standards are deployed in each logistics contract in APAC that gets updated or initiated through transitions
• Partner Performance Management – Capability Development and Functional Analytics Build foundations and financial architecture to enable key capabilities
• Establish requirements to track and report on operational and financial performance aligned with contractual commitments, governs Deliver Operations to operationalize
• Train Deliver Operations DRIs on new capabilities and requirements
• Partner with Global / Performance Mgmt to establish and maintain centralized performance portal / workflow tools to ensure consistent regional execution
• Partner with global to conduct benchmarking and other Cost Gap Modelling related analytics and leverage output for continuous improvement with APAC region and markets
• Operationalizing the Contract through Governance and Execution Ensures Deliver Operations day-to-day partner engagement as per standards – RACI, budget and CPO controls, escalation process, contract management auditing
• Partner with Deliver Operations to establish and maintain regional reporting cadences as per enterprise mechanism and provide input to enterprise-level governance
• Implement new capabilities and resulting KPIs
• Update global central team on adherence on enterprise standards
• Establish business development tied to operation performance
• Shape and deploy process and governance on DC transition – RFQ template for implementation cost, MedTech DC transition playbook

QUALIFICATION

• Minimum Required Experience Minimum 8-10 years of relevant experience in supply chain, logistics, operations, or partner/vendor coordination roles.
• Experience in warehouse, transportation, 3PL-managed logistics or contract manufacturing environment
• Experience in deploying programs, operational processes, governance, activities in cross-functional environments
• Strong organizational and coordination skills, with ability to manage multiple priorities and stakeholders simultaneously
• Must have regional experience in managing multiple markets operations / suppliers / providers
• Strong governance, stakeholder management, and executive communication capabilities
• Experience maintaining process documentation, trackers, reporting files, or governance materials
• Strong attention to detail and ability to support structured execution of operational processes
• Analytical and problem-solving skills, with ability to identify process gaps and support improvement initiatives
• Problem solving mentality and “can do” attitude. Able to analyze multiple data sources in high pressure environments to give prompt recommendations & solutions
• Strong communication skills, ability to articulate and simplify situation and issues with clear actions to all stakeholders to instill trust and confidence
• Demonstrated ability to thrive and drive execution in highly matrixed environments, effective in working in a “pod” environment
• Preferred Experience MBA advantageous
• MedTech, hi-tech, pharma, FMCG or complex regulated and/or fast-paced industry experience
• Exposure to 3PL or contract manufacturing transformation or other supply chain transformation initiatives
• Experience in value realization, transformation governance, or operational strategy
• Track record in translating operations improvement to delivering financials P&L is advantageous
• Experience in implementing AI, digital capabilities Lean Six Sigma, ADKAR certification is desirable

LEADERSHIP PROFILE

• Successful candidate shall demonstrate the following with proven track record: Structured governance orientation – Demonstrated disciplined governance and prioritization capabilities across complex transformation initiatives.
• Able to establish clear governance mechanisms, accountable structures, escalation pathways, prioritization frameworks and decision-making rigor.
• Executive communication skills – Able to communicate transformation, optimization and operational topics clearly and concisely to senior leadership.
• Demonstrated confidence and credibility in executive forums through structured messaging, data-driven recommendations, concise storytelling and balanced risk articulation.
• Capable of simplifying ambiguity into actionable executive decisions.
• Cross-functional influence – Build strong collaboration relationship across organization, able to influence outcomes in highly matrixed environments without relying on direct authority.
• Demonstrated strong stakeholder management and alignment-building capabilities across diverse leadership groups.
• Operational / technical experience – must be able to manage complexity and be prepared to be involved in operational and technical issues at a detailed level.
• Analytics and fact-based - Able to analyze complex issues and use critical thinking skills, problem solving skills and sound judgement
• Transformation agility – Comfortable in operating in fast-paced, evolving transformation environments with competing priorities and organizational ambiguity.
• Demonstrated resilience and adaptability while maintaining governance discipline and execution focus across multiple concurrent initiatives.
• Strategic learning orientation – Continuously seeks to improve enterprise transformation effectiveness by identifying process simplification opportunities, governance improvement, organizational efficiencies and strategic optimization insights.
• Demonstrated curiosity and forward-thinking orientation towards future-state supply chain evolution.
• Matrix organization - The candidate must know how to maneuver in a matrix organization, i.e. how to optimize our resources and knowledge, partnering with cross-functional peers and local/regional team mates to deliver results.

SUCCESS MEASURES

• Contracts adherence to standards Cross-functional alignment effectiveness Executive governance effectiveness Deployment acceleration Operations KPIs Financials - cost-to-serve, cost % NTS, CIPs

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• The job requires occasional travel and absence from home <5%

Required Skills:

• Analytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical Credibility

Preferred Skills:

• Analytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical Credibility

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