MANAGER

AN XIN BUSINESS CONSULTANCY PTE. LTD.; Southwest; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Restaurant Manager to oversee daily operations and enhance customer satisfaction. In this role, you will coordinate both Front and Back of House activities, ensuring compliance with safety regulations while managing costs and staff performance. This position offers a unique opportunity to promote the restaurant brand within the local community and implement innovative strategies to attract a broader audience. If you are passionate about delivering exceptional service and driving operational excellence, this could be the perfect fit for you.

Qualifications

• Experience in managing restaurant operations and customer service.
• Ability to train staff and ensure compliance with safety regulations.

Responsibilities

• Coordinate daily restaurant operations and ensure customer satisfaction.
• Manage staff performance and control operational costs effectively.

Skills

Customer Service

Operational Management

Staff Training

Cost Control

Vendor Management

Education

Diploma in Hospitality Management

Bachelor's Degree in Business Administration

Job description

Roles & Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations