MANAGER

HONG HOY CONSULTANCY PTE. LTD.; Singapore, Serangoon Garden Circus; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking a Manager to oversee business operations and enhance service quality. The ideal candidate will possess a Bachelor's degree and strong leadership skills, ensuring the staff delivers exceptional customer service while meeting business objectives.

Qualifications

• Bachelor’s degree required; additional education/experience preferred.
• Strong understanding of business management and leadership principles.
• Ability to analyze processes and develop effective strategies.

Responsibilities

• Delegate responsibilities and supervise business operations.
• Hire, train, and motivate employees while providing efficient customer service.
• Monitor store activity and ensure proper staffing.

Skills

Communication

Interpersonal skills

Leadership

Conflict resolution

Time management

Project management

Analytical skills

Education

Bachelor’s degree in business, management, or related field

Job description

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.