Manager

Methodist Welfare Services; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage an elder care facility. This role involves guiding a dedicated team to achieve key performance indicators while fostering community relationships and developing impactful ageing programmes. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for supporting the elderly. Join a forward-thinking organization that values innovation and collaboration in enhancing the lives of seniors in the community.

Qualifications

• 5-8 years of management experience in elder care.
• Excellent verbal and written communication skills.
• Ability to engage stakeholders effectively.

Responsibilities

• Lead the staff team to meet Centre goals and KPIs.
• Plan and evaluate active ageing programmes.
• Manage relationships with local partners and stakeholders.

Skills

Leadership

People Management

Communication Skills

Counseling

Public Relations

Community Engagement

Education

Master's Degree in Healthcare

Bachelor's Degree in Social Sciences

Job description

RESPONSIBILITIES

Leadership

· Lead the staff team in fulfilling the Centre’s goals and funders’ (AIC/MOH) Key Performance Indicators (KPI)

· Work together with MWS Group Director of Healthcare Services, Head of Active Ageing Centres (AAC) and AAC Central Governance Committee to set directions that are aligned to MWS

· Make sound decisions on behalf of the Management

· Mentor new Assistant Managers or Managers to help them succeed and grow

People and Team Management

· Recruit, select, train, develop, supervise, mentor and motivate the staff team

· Identify and allocate the appropriate manpower (both staff and volunteers) to the services and needs of the AAC

· Develop a cohesive staff team by having regular 1 to 1 and group supervision with staff

· Manage any conflict amongst staff that may arise and work to unite the staff team

· Guide and support mentee in people management

· Ensure that staff are trained and developing professionally

Volunteer Management and Development

· Work with community stakeholders, in particular the partner church representative to coordinate volunteering efforts

· Together with other Centre Managers, develop a process of volunteer screening, volunteer development and sustainability

Service Planning, Implementation and Evaluation

· Plan, implement and evaluate active ageing programmes, befriending service and community outreach work that focus on building individual elderly’s self-help capacity and communities that support ageing in place

· Develop standard operating procedures for needs assessment, community outreach and appropriate interventions at the Centre level, including escalation protocols, service linkage and follow-up

· Evaluate service and programme outcomes and recommend areas of improvement

Strategic Local Partnerships

· Manage relationship with partner churches, service providers and grassroots organizations in the centre catchment area

· Attend local networking meetings and build rapport with stakeholders

· Active promotion of collaborative relationship

· Establish working level processes.

· Guide mentee in strategic local partnership and public relation skills

Administration

· Work with the Head of AAC to implement administrative processes and ensure compliance to Finance and Human Resource Policies

· Preparation and submission of data to MOH, AIC and other funders

· Ensure proper input of data into the internal electronic records system as well as the management of data and reporting to AIC

· Manage IT software and hardware of the Centre with support from Centre staff and MWS IT Department

· Ensure the compliance of policies and processes as set by MWS and any financial, HR and data protection protocols

· Manage the finances of the Centre and funds given to the Centre, e.g. Community Silver Trust Fund, Chen Su Lan Fund, etc. and ensure responsible and prudent use of resources

· Guide mentee in the administration of the Centre

JOB REQUIREMENTS

· Master or Bachelor’s Degree in Healthcare, Social Sciences or related field preferred

· Minimum 5 to 8 years of management experience in an elder care facility

· Counselling background involving the elderly will be good to have

· Leadership qualities demonstrated in past achievements and/or previous work experiences

· Excellent verbal, written communication as well as people management skills

· Must be people-oriented and love elderly

· Able to do effective presentations and possess good facilitation skills

· Speak Mandarin and some Chinese dialects; ability to speak other local languages (Malay and/or Tamil) are added advantages

· Ability to conduct community asset mapping and environmental scanning

· Knowledge of community resources

· Ability to engage stakeholders and partners with good public relations skills

· Possess cultural understanding and social sensitivity

· Good team player and leader