MANAGER

IBEAUTY WELLNESS (PASIR RIS) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty and wellness shop in Singapore is seeking a responsible and experienced Shop Manager to oversee daily operations. The ideal candidate should lead a team, ensure excellent customer service, and drive shop performance and profitability. Prior experience in retail or beauty/wellness management is essential.

Qualifications

• Proven experience in retail or beauty/wellness shop management.
• Strong leadership, organizational, and communication skills.
• Good problem-solving and customer service abilities.

Responsibilities

• Supervise and manage day-to-day operations of the shop.
• Lead, train, and motivate a team of staff to meet sales and service targets.
• Ensure excellent customer service and handle customer enquiries or complaints.
• Monitor inventory levels and manage stock ordering and control.

Skills

Leadership

Customer service

Organizational skills

Problem-solving

Communication

Job description

Job Summary:

We are looking for a responsible and experienced Shop Manager to oversee the daily operations of our shop. The ideal candidate should be able to lead a team, ensure excellent customer service, and drive the shop’s performance and profitability.

Key Responsibilities:

• Supervise and manage day-to-day operations of the shop
• Lead, train, and motivate a team of staff to meet sales and service targets
• Ensure excellent customer service and handle customer enquiries or complaints
• Monitor inventory levels and manage stock ordering and control
• Maintain cleanliness, visual merchandising, and overall presentation of the shop
• Handle opening and closing procedures, including daily cash reconciliation
• Prepare sales reports, staff rosters, and assist with payroll and commission calculations
• Ensure compliance with company policies and standard operating procedures (SOPs)
• Work closely with management on marketing campaigns and promotions

Requirements:

• Proven experience in retail or beauty/wellness shop management
• Strong leadership, organizational, and communication skills
• Good problem-solving and customer service abilities
• Able to work independently and under pressure
• Proficient in basic computer and POS systems
• Bilingual in English and Chinese/Malay is an advantage