Management Trainee

Role Overview:

As a Management Trainee at Ergoworks, you will be responsible for the effective operation of our retail concept store, ensuring an exceptional in-store experience for customers, and meeting monthly sales targets. You will also support corporate and walk-in clients with ergonomic product promotions, inquiries, and after-sales services.

Key Responsibilities:

• Retail Store Operations: Oversee the daily management of the retail showroom, ensuring smooth operations and an engaging customer experience.
• Sales & Customer Engagement: Drive sales of ergonomic products to walk-in customers and corporate clients, providing expert advice and product knowledge.
• Customer Service: Address customer inquiries, manage the POS system, process payments, and handle cash float.
• Inventory Management: Maintain accurate in-store inventory records, liaise with the back-end office to ensure seamless stock management.
• After-Sales Support: Handle customer feedback, conduct satisfaction surveys, and follow up on after-sales service to ensure high levels of customer satisfaction.
• Sales Reporting & Records: Maintain accurate daily sales logs and performance reports.
• Showroom Maintenance: Ensure the showroom is well-maintained and visually appealing through regular housekeeping and upkeep.
• Ad-Hoc Duties: Perform additional duties as assigned by management to support the overall operation of the store.

Qualifications & Requirements:

• Education: Minimum of a Diploma in any relevant field.
• Experience: At least 2 years of experience in retail sales, preferably in ergonomic or related products.
• Skills:

1. Proven ability to drive sales and consistently achieve or exceed monthly sales targets.
2. Strong customer service and communication skills, with a focus on building rapport and addressing customer needs.
3. Demonstrated success in sales through effective product promotion and upselling.
4. Solid organizational skills with the ability to manage inventory and maintain accurate sales records.
5. Proficient in operating retail operating systems, processing payments, and managing cash.
6. Results-oriented with a proactive attitude towards sales and customer engagement.
7. Strong problem-solving skills, with the ability to handle inquiries and resolve issues efficiently.
8. Ability to work both independently and as part of a team in a dynamic retail environment.

Benefits:

• Work Schedule: Work according to planned schedule with 6 days off per month.
• Annual Leave: 14 days of annual leave (incremental annually up to a maximum of 21 days).
• Compensation: Attractive salary package with basic pay, personal sales incentive and group sales incentive.
• Career Development: Good career progression.
• Annual Bonus: Additional incentive for achieving sales targets.