Management Trainee

PHANIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated management support professional to oversee operations and ensure customer satisfaction at their branch. The role involves developing strategies, coaching staff, and addressing customer concerns in an effective manner, ensuring a positive work environment. Candidates should hold a Bachelor’s degree and possess strong communication skills.

Qualifications

• Strong verbal and written communication skills.
• Customer-oriented with passion for serving customers.
• Knowledge or experience in management or similar fields is a plus.

Responsibilities

• Provide quality management and administrative support.
• Oversee efficient day-to-day operations.
• Coach and develop colleagues to maintain standards.

Skills

Communication

Customer Orientation

Management Knowledge

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus