Management Director

WW HOTPOT F&B PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent company in the F&B industry is seeking an Operations Manager to oversee multiple restaurant outlets in Singapore. The successful candidate will be responsible for strategic business planning, staff leadership, financial management, and ensuring high-quality service and compliance with hygiene standards.

Responsibilities

• Oversee operations of multiple restaurant outlets.
• Develop strategic business plans for revenue growth.
• Lead and mentor restaurant managers.

Job description

• Oversee the overall operations of one or multiple restaurant outlets to ensure efficiency and profitability
• Develop and implement strategic business plans to drive revenue growth and enhance customer satisfaction
• Lead and mentor restaurant managers and key staff; provide coaching, training, and performance evaluations
• Set and monitor key performance indicators (KPIs) for quality, service, food safety, and financial targets
• Ensure compliance with health, safety, licensing, and food hygiene standards
• Manage budgeting, forecasting, and cost control measures across all departments
• Analyze sales, customer feedback, and market trends to make informed business decisions
• Oversee recruitment, staff scheduling, and workforce planning
• Establish and maintain supplier relationships; oversee procurement and inventory management
• Drive customer service excellence and resolve high-level customer complaints when necessary
• Implement marketing initiatives and collaborate with marketing teams to boost brand visibility and sales
• Ensure consistency in service and food quality across all locations
• Conduct regular site visits and operational audits to ensure compliance with company standards
• Collaborate with senior leadership on company-wide initiatives and long-term business planning