MANAGEMENT ASSOCIATE (TRAINEE MANAGER)

CHARLES & KEITH (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

CHARLES & KEITH (SINGAPORE) PTE. LTD. invites applications for its Management Associate Program, a two-year entry-level path designed to groom candidates into Shop Managers. The program offers deep exposure to the full spectrum of retail sales, including hands-on sales, service, and operations experience.

Successful candidates will progress through defined roles from Customer Service Executive to Shop Manager, with an accelerated development track and ongoing assessments by the Operations Team.

Qualifications

• Degree in Business Management or related discipline.
• Willing to work retail hours, weekends and public holidays.
• Able to work in a fast-paced environment.
• Bilingual in English and a second language.
• Strong interpersonal and sales-oriented mindset.
• Entrepreneurial spirit and professional appearance.
• Able to collaborate with a diverse workforce.
• Interest in fashion and personal styling.

Responsibilities

• Perform sales/service duties and support Shop Manager.
• Help achieve and monitor sales targets for the outlet.
• Maintain professional customer service and manage feedback.
• Manage inventories and stock levels for the store.
• Organize storeroom and sizing; ensure displays are up to date.
• Support visual display maintenance and merchandising.
• Assist with staff scheduling and roster, plus admin tasks.
• Deliver quarterly presentations to the Operations Team.

Skills

Customer service

Sales targets

Interpersonal skills

Teamwork

Entrepreneurship

Fashion interest

Education

Business degree

Job description

At Charles & Keith Singapore, our mission is to offer high quality products and services with a commitment to perfection. We rely on each and every employee to help us meet this goal.

In the Management Associate program, we are committed to develop potential candidates to be our Shop Manager who will lead the success of our retail outlet towards greater heights. You will be exposed through an accelerated program that exposes you to the whole spectrum of the retail sales career path.

Programme Progression

Management Trainees are required to successfully perform the following roles as part of their progression with the company in retail operations:

Career Path for candidates

Customer Service Executive ->Senior Customer Service Executive -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager

THE PROGRAM

The Management Associate Program is an entry-level 2-year program and progression is dependent on the performance of the Management Associate.

Phase 1: Retail Exposure Program

Trainees will undergo OJT by assigned buddy and perform the roles of sales/service professional and Shop Manager. Following are some hands-on skills that trainees will have to be competent at:

• Managing sales targets including setting and monitoring of sales targets
• Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
• Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
• Managing visual display
• Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
• Quarterly presentations to the Operations Team and Management

Requirements

• A degree in Business Management or a related discipline
• Prepared to work retail hours and on weekends and Public Holidays
• Prepared to work in a fast-paced environment.
• Effectively bilingual in English and a second language
• Possess effective interpersonal skills and loves to interact with people from all walks of life
• Sales-oriented and self-motivated to achieve sales targets
• Possess good salesmanship and an excellent sense of entrepreneurship
• Able to work effectively with a diverse workforce i.e. people of different age, race, nationality, etc
• Well-groomed and professional appearance while at work
• Strong interest in fashion-styling
• Fun, vibrant & outgoing personality with a great personal style
• A keen sense of fashion and a passion for the fashion industry