Mall Concierge Officer @ Orchard / Rotating Shift / Up $2700

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

PERSOLKELLY Singapore Pte Ltd recherche un professionnel pour rejoindre son équipe de conciergerie. Le poste implique la supervision des opérations, la gestion des retours clients, et le soutien administratif dans un environnement dynamique. Les candidats doivent avoir une formation en affaires ou en hôtellerie, avec de l'expérience en service client, surtout dans les secteurs de l'hôtellerie ou des compagnies aériennes.

Qualifications

• Formation en administration ou hôtellerie, important pour le rôle.
• Expérience de 1 à 2 ans dans le service client nécessaire.
• Compétences en communication et capacité à travailler de manière autonome requises.

Responsibilities

• Superviser les opérations quotidiennes du comptoir de conciergerie.
• Répondre aux demandes des clients et gérer les retours.
• Assurer le soutien administratif pour diverses activités marketing.

Skills

Communication

Service client

Multitâche

Education

Diplôme en administration des affaires / tourisme et hôtellerie

Job description

Working location: Orchard

Working hours: 5 days per week (Rotating shifts including weekends and public holidays)

Shift hours: Morning – 930am to 7pm/ Afternoon – 1245pm to 1015pm

Responsibilities:

• Oversee the day-to-day operations of Concierge Counter.

• Attend to customer enquiries and feedback.

• Support any general admin duties such as related marketing activities, managing gift voucher sales and reimbursement.

• Provide administrative and logistics support such as managing lucky draws, gifts redemption for promotional campaigns and monitoring of inventory and logistics of premiums and equipment.

• All other matters relating to Customer Service and Concierge Counter.

• Assist with any other adhoc duties and projects as assigned.

Requirements:

• Diploma and/or equivalent in Business Administration/ Tourism and Hospitality

• At least 1 to 2 years of relevant experience in Customer service preferably in the hotel and/or airline industry.

• First aid and AED training is advantageous.

• Able to multi-task and possess strong communication skills.

• Strong customer service orientated and able to work independently.

• Able to commit to weekends and public holidays.

Interested candidate please click "APPLY" to begin your job search journey

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R21103145 (Ng Shao Ze)