Maintenance Technician

Kone México; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Career progression

Learning & development programs

Global opportunities

Job summary

KONE is seeking a customer service specialist in Singapore to maintain strong relationships with customers and end-users on site. The role emphasizes safety, on-site communication, and proactive service reporting to ensure high levels of customer satisfaction.

You will support safe working practices, coordinate service visits (maintenance, callouts, 24/7 needs), and identify opportunities for on-site repairs or sales leads while maintaining accurate real-time reporting.

Qualifications

• Experience in customer service roles, preferably in the escalator/vertical transportation sector.
• Strong electronics knowledge relevant to maintenance and service.
• Familiarity with on-site customer communications and safety protocols.

Responsibilities

• Maintain excellent relationships with customers, site contacts and end-users on site.
• Communicate service actions, safety status, and any deviations to customers.
• Support safe working practices and timely service visits, including reporting and on-site escalation when needed.

Skills

Customer service experience

Escalator industry knowledge

Electronics expertise

Education

Electrical/Mechanical/Mechatronics/Vertical Transportation background

Job description

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees, in close to 70 countries. KONE Class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

What will you be doing?

Customer relationship management. Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude. Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.). Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition. Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process. Service operations. Accountable for the end-user’s and the site’s safety. Responsible for a safe working environment during the site visits. Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions. Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes. Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders. Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads. Responsible for effectively planning the workload, in conjunction with his supervisor. Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing. Responsible for managing the proximity stock (shelving, inventory, stock transfer). Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition. Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department. Responsible for reporting possible near misses to his supervisor. Competence development. Responsible for developing your competences through on-the-job training, learning from others and attending proposed trainings (e-learning, class room, onsite etc.). Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk. Required to give training/coaching to persons nominated by the supervisor.

Are you the one?

Experience from customer service. Prior experience of escalator industry. Advanced knowledge of electronics. Possess relevant education/working experience from Electrical/Mechanical/Mechatronics/Vertical Transportation.

What do we offer?

• Career progression and opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills https://www.youtube.com/watch?v=dnnnchuqABk

Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html