Maintenance Technician

A job with Merlin Entertainments isn’t like a job anywhere else.

With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases.

We trade in fun. In smiles, shrieks and spine-tingles. In memories. In magic.

But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

The world’s second largest entertainment company is on the hunt for a highly-motivated and fun-loving Guest Experience Host for Madame Tussauds Singapore (based in Sentosa).

Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?

Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every visit a day to remember.

We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Services team today!

About the role:

1. Responsible for maintaining and developing the attraction to the highest of health and safety standards.
2. Oversee the inspection and maintenance of ride, M&E services and equipment.
3. Knowledge with Audio Visual system and interactive programmes and setting.
4. Familiar with cinema operation on projectors and Audio programmes.
5. Experience in maintaining AC chillers, Cooling Towers, Ahu’s, FCU’s and DX units.
6. Follow opening and closing procedures as detailed in the departments operating plan, including daily Pre-Operational Safety and Maintenance Inspections on ride.
7. Performs daily, weekly, monthly, semi-annual and annual inspections and preventive maintenance towards the boat ride and other M&E equipment.
8. Responds to calls during operating hours on all Technical and diagnoses system failures and provide immediate and corrective action.
9. Source on defective items/parts and instructional information to complete the repair process when needed.
10. Troubleshoots by referring to technical manuals and while utilizing a systematic approach.
11. Inputs in software application after completion of inspections, corrective action, and/or repairs made.
12. Assist with the installation and maintenance of new equipment involved in a new development or project at the site.
13. Ensure all equipment and tools are kept in good condition and stored correctly.
14. To always maintain a pleasant and approachable manner towards our guests.
15. To complete any other reasonable duty as detailed by the Technical Manager and Attraction Management Team.

BUSINESS IMPACT/RESULTS

1. Ensure that all the equipment is always in full working order and is covered by a consistent preventative maintenance programme of works.
2. Support with ensuring site facilities and fabric of building are always safe and in good working order, and that adequate written risk assessments and safe working systems are developed and in place.
3. Maintain mechanical, electrical and control systems so that safety is ensured for both members of the public and staff and so that minimal down time is achieved.
4. Ensure that adequate periodic safety checks are undertaken for fire, health and safety and emergency lighting etc, and that any hazards or defects are either rectified immediately or reported to the Technical Manager as soon as they become apparent.

APPLIED KNOWLEDGE & SPECIALIST SKILLS

• Diploma in Facilities maintenance or at least 2 years equivalent experience in M&E.
• Nitec with at least 5 years equivalent experience in M&E.
• Able to hands on in mechanical replacing pneumatic, gearbox, bearing, chain, pumps and motors.
• Have good communication, administrative and organizational skills, and the ability to supervise and liaising with contractors.
• Proficiency in Microsoft Office Excel/Word and able to reply email.

In addition to salary, theMadame Tussauds Singapore family offers the following benefits:

• Daily meals provided onsite
• FREE transport to Sentosa (via cable car)
• Annual Leave 18 days/year
• Fun and exciting work culture
• Sentosa Islander Partner membership that comes with many discounts on the island
• Enjoy the ride & Merlin Magic Pass that grants you free entry for you and your guests to any of our attractions in the world, including LEGOLAND Malaysia
• Medical & Dental insurance
• Competitive leave entitlements, including anniversary leave
• Development opportunities
• Many other amazing benefits!

Let’s hear from our amazing team on their experience in journey in Merlin :

Nattapon Triyapornkul (Jerry), Asst People Manager
"I began my journey with Madame Tussauds Bangkok as a Guest Experience Host right after graduating in 2015. Over the years, Merlin Entertainments has provided me with numerous opportunities to grow and advance my career. In 2023, I was transferred to Madame Tussauds Singapore, where I continue to thrive and connect with amazing people every day.

I can confidently say that Merlin’s culture is among the best in the world. If you’re looking to be part of an inspiring and dynamic team, join us and contribute to our ongoing success"

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

Merlin Entertainments Singapore Pte. Ltd. has adopted the Tripartite Standards and has committed to be a fair and progressive employer.