Maintenance Support Engineer

YY SMART TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a versatile Maintenance Support Engineer responsible for maintaining and troubleshooting IT systems, including server and network devices, while providing end-user support. This role demands proactive maintenance efforts to minimize downtime, compliance with security policies, and the ability to respond promptly to critical incidents. Experience in IT maintenance covering various areas is essential, alongside strong technical knowledge of hardware and software systems.

Qualifications

• More than 2 years in IT maintenance roles.
• Proficiency in hardware diagnostics and remote support software.
• Understanding of OS, networking, and IoT.

Responsibilities

• Perform diagnostics and repairs on hardware including end-user devices and IoT equipment.
• Install and troubleshoot OS and applications for users.
• Provide emergency support for critical incidents.

Skills

Hardware diagnostics tools

Remote support software

Basic scripting

End-user computing

IoT device maintenance

Network device configuration

Education

Diploma in IT, Computer Engineering, Electronics

Job description

Job Overview

We are seeking a versatile Maintenance Support Engineer to provide technical maintenance, troubleshooting, and end-user support across server, network, IoT, and endpoint systems.

This role requires on-site/remote problem resolution during business hours and occasional after-hours support for critical systems. You will maintain CCTV, access controls, IoT sensors, and end-user devices while ensuring minimal downtime through proactive maintenance and rapid incident response.

Duties and Responsibilities

1. Hardware Maintenance & Repair

Perform diagnostics, component replacement, and repairs for:

• End-user devices (laptops, desktops, mobile devices)
• IoT equipment (sensors, gateways, surveillance cameras)
• Server/storage hardware (racks, drives, power supplies)

Manage warranty claims and vendor coordination for faulty hardware.

2. Software & System Support

• Install, patch, and troubleshoot OS (Windows/macOS/Linux) and applications (Office 365, antivirus, specialized tools).
  • Configure email clients, VPNs, and network connectivity for end-users.
  • Maintain IoT device firmware/software and surveillance system NVRs.

3. IoT & Network Device Maintenance

• Test/replace failing sensors (temperature, motion, access controls).
  • Troubleshoot connectivity issues in wireless/wired networks (routers, switches, APs).
  • Validate data flow from IoT devices to monitoring dashboards.

4. Proactive Maintenance & Compliance

• Execute scheduled maintenance checks for servers, storage, and network infrastructure.
  • Update asset inventories and maintenance logs.
  • Ensure compliance with security policies during device disposal/repurposing.

5. Emergency & After-Hours Support

• Provide on-call support for P1/P2 incidents (e.g., system outages, security breaches).
  • Coordinate with vendors for emergency repairs outside business hours.

Requirements

Education:

- Diploma in IT, Computer Engineering, Electronics, or related field.

Experience & Skills:

- More than 2 years in IT maintenance roles covering 3 or more of the following:

• End-user computing (hardware/OS support)
• IoT device maintenance (sensors, cameras, gateways)
• Server/storage troubleshooting
• Network device configuration (switches, firewalls, APs)

- Proficiency in:

• Hardware diagnostics tools (e.g. POST testers, multimeters)
• Remote support software (TeamViewer, RDP)
• Basic scripting (PowerShell/Bash for automation)

Technical Knowledge:

• OS: Windows Server, Linux distros, macOS
  • Networking: TCP/IP, VLANs, VPN, Wi-Fi protocols
  • IoT: Understanding of RS-485, Modbus, MQTT data flows
  • Security: Device hardening, patch management cycles

Certifications (Preferred):

• CompTIA A+/Network+, ITIL Foundation
  • Vendor-specific (e.g., Dell/HP hardware, Cisco CCNA, Axis CCTV)

Physical & Shift Requirements:

• Ability to lift/move equipment.
  • Willingness for occasional after-hours/weekend work (on-call rotation).
  • Own transportation for on-site client visits.