maid consultant

DONGXING RESOURCE (S) PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading resource company in Singapore is seeking a Customer Service Representative. The role involves finding and following up on leads, providing quality service, and facilitating the placement of Migrant Domestic Workers. The ideal candidate will have at least 2 years of experience, be fluent in Mandarin, and possess strong interpersonal skills. Weekends and public holidays may be required based on duty roster.

Qualifications

• Minimally 2 years' working experience in the customer service field.
• Able to communicate in spoken Mandarin and/or dialects with clients.
• Willing to work on weekends/Public Holidays.

Responsibilities

• Find prospects and leads and understand service offerings.
• Provide quality customer service and perform recovery when needed.
• Facilitate interview of Migrant Domestic Workers.
• Ensure all necessary documents are processed with the Ministry of Manpower.
• Travel to customers' location to follow up on leads.

Skills

Customer service experience

Communication in Mandarin

Team player

Time management

Interpersonal skills

Education

Certificate of Employment Intermediaries (CEI)

Job description

Find prospects and leads and understand our service offerings.
Provide quality customer service to customers and perform service recovery when needed.
Understand the needs and explain how we can align with their needs.
Facilitate the selection & interview of Migrant Domestic Workers.
Administrative and training duties in connection with the placement of Migrant Domestic Workers.
Ensure that all the necessary documents are processed with the Ministry of Manpower.
Travel to customers' location to follow up on leads.
Any other ad-hoc duties as may be assigned from time to time.

Job Requirements
Certificate of Employment Intermediaries (CEI) is a distinct advantage.
Applicants without CEI may also apply - Candidates will be required to take the course & exam as per MOM requirements.
Able to communicate in spoken Mandarin and/or dialects, to communicate with Mandarin speaking only clients and their family members (e.g. elderly who may only speak Mandarin and/or dialect).
Minimally 2 years' working experience in customer service field.
Team player and able to work independently.
Good time management skills.

Great interpersonal and communication skills.
Willing to work on Weekends / Public Holidays (off days based on duty roster)