M&E Fault Reporting Centre Technical Officer / Technician

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Management professional to oversee the Fault Reporting Centre. In this dynamic role, you will manage communications between maintenance staff and vendors, ensuring timely fault resolution and operational efficiency. You will utilize advanced systems like CMMS and BAS to monitor essential equipment and coordinate maintenance tasks effectively. This exciting opportunity offers a chance to contribute to business continuity and emergency operations while working in a collaborative environment. If you are passionate about facilities management and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Minimum 3 years of relevant experience in facilities management.
• Diploma or higher in relevant FM discipline is required.

Responsibilities

• Manage Fault Reporting Centre front desk and hotline for support.
• Create and assign maintenance work orders using CMMS.

Skills

Communication Skills

Problem Solving

Shift Work

Education

Diploma in Facilities Management

Higher NITEC in Facilities Management

NITEC in Facilities Management

Tools

Computerized Maintenance Management System (CMMS)

Building Automation System (BAS)

Job description

Key Responsibilities:

• Manage the Fault Reporting Centre front desk and hotline for facilities and engineering support.
• Receive fault reports from end users via telephone, email, and other channels, directing them to the appropriate maintenance staff for resolution.
• Facilitate communication between maintenance staff, vendors, and contractors to ensure timely fault rectification.
• Coordinate with specialist contractors for complex maintenance and repair tasks.
• Create and assign Corrective Maintenance (CM) and Preventive Maintenance (PM) work orders using the Computerized Maintenance Management System (CMMS).
• Operate the Building Automation System (BAS) to monitor M&E equipment, manage alarms, and alert the maintenance team as needed.
• Escalate major breakdowns to managers, engineers, and supervisors for immediate attention.
• Assist in business continuity and emergency operations, including fire drills, power shutdowns, and disease outbreak responses, activating recall protocols when necessary.
• Monitor and control access to plant rooms, issuing keys only to authorized personnel.
• Oversee and report on the status of essential systems, including the pneumatic tube system, fire alarm system, public address system, and audio/video broadcast system.
• Provide regular feedback to engineers and supervisors on fault status, servicing work, and recurring major failures.
• Perform shift duties as required and complete additional tasks assigned by management.

Requirements:

• Diploma, Higher NITEC, or NITEC in a relevant Facilities Management (FM) discipline.
• Minimum 3 years relevant experience.
• Require to work on shifts.
• Good communication skills and computer literate are an advantage.