Luxury Retail Sales Lead & VIP Client Advocate

Join; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

Join is seeking a seasoned retail professional to lead daily store operations and deliver outstanding customer service in a high-end fashion environment. You will build client relationships, inform customers about new products, and execute sales plans with marketing involvement.

The role requires a minimum of 5 years in luxury retail, a passion for fashion, and strong communication skills. English fluency is essential; additional languages are a plus.

Qualifications

• At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity.
• Passionate in the retail industry with good selling skills.
• Likes fashion and appreciates quality products.
• Fluent in English. Additional languages spoken are a plus.
• Must be a good team player, pleasant, service-oriented, with good communication skills.
• Basic computer skills.

Responsibilities

• Oversee daily store operations.
• Provide excellent customer service and maintain a pleasant shopping environment.
• Call on current and potential customers to establish and maintain client relationships.
• Keep customers informed on new products or services, changes, etc.
• Execute sales plans and participate in marketing events and promotion programs.
• Communicate feedback gathered through in-store activities to store management.
• Provide guidance and training to junior sales associates or newcomers.
• Assist in identifying and handling client enquiries, concerns, and complaints. Take charge of selected VIP clients.
• Keep records and reports on sales activities.
• Other duties as assigned.

Skills

Retail experience

Customer service

Team player

English fluent

Selling skills

Tools

Basic computer skills

Job description

Join is seeking a seasoned retail professional to lead daily store operations and deliver outstanding customer service in a high-end fashion environment. You will build client relationships, inform customers about new products, and execute sales plans with marketing involvement.

The role requires a minimum of 5 years in luxury retail, a passion for fashion, and strong communication skills. English fluency is essential; additional languages are a plus.