Luxury Guest Experience Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

The Ritz-Carlton Marina Bay, Singapore, is seeking a Guest Experience Expert to deliver exceptional service from check-in to check-out, guiding guests through local highlights and ensuring a memorable stay.

You will work with Front Office and Guest Services teams to maintain the Gold Standards, remain on time in a smart uniform, and adapt to guest needs with professionalism and courtesy.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Excellent communication and guest-service orientation.

Responsibilities

• Report for duty on time, well groomed, in a clean uniform.
• Attend daily line up with Front Office team.
• Maintain a tidy desk and professional image at all times.
• Coordinate with Bell Captain and Guest Services for VIP arrivals and services.
• Provide information about hotel services and local highlights to guests.

Skills

Guest Services

Professionalism

Communication

Education

High school diploma or GED

Job description

The Ritz-Carlton Marina Bay, Singapore, is seeking a Guest Experience Expert to deliver exceptional service from check-in to check-out, guiding guests through local highlights and ensuring a memorable stay.

You will work with Front Office and Guest Services teams to maintain the Gold Standards, remain on time in a smart uniform, and adapt to guest needs with professionalism and courtesy.