Luxury Fashion Sales Specialist @ Downtown/Changi Airport

Quantum Leap Career Consultancy; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A luxury retail company in Singapore seeks a dedicated Customer Service Representative to enhance the shopping experience. Responsibilities include providing personalized assistance, engaging customers effectively, and maintaining appealing product displays. Ideal candidates possess luxury retail experience, strong communication skills, and a passion for high-end products, while being adaptable to varying retail hours.

Benefits

Attractive Remuneration

Positive Working Environment

Qualifications

• Previous experience in luxury retail sales is essential.
• Strong understanding of high-end products and customer expectations.
• Genuine interest in the luxury retail sector.

Responsibilities

• Provide exceptional customer service and assist with inquiries.
• Engage customers in the sales process and close sales effectively.
• Participate in visual merchandising and maintain store appearance.

Skills

Communication Skills

Sales Techniques

Job description

Job Highlights:

• Attractive Remuneration (Competitive Basic Salary + Performance-Based Commission)

• Positive Working Environment with a focus on team collaboration and professional growth

• Working Days & Hours: 5 days/week with retail shift hours to accommodate store needs

Responsibilities:

• Customer Assistance: Provide exceptional, personalized service to customers, assisting them in a friendly and professional manner. Answer product inquiries, offer in-depth product knowledge, and guide customers in making informed purchasing decisions.

• Sales Engagement: Actively engage with customers by identifying their needs, demonstrating product features and benefits, and closing sales effectively. Maintain a high level of enthusiasm and passion for the products and brand, creating a memorable shopping experience.

• Visual Merchandising: Participate in creating eye-catching product displays and maintaining the store’s visual appeal. Ensure that merchandise is properly arranged and displayed to highlight the brand’s luxury image and increase customer interest.

• Upselling & Cross-Selling: Suggest complementary products to enhance customers’ shopping experience and boost sales. Effectively use sales techniques to encourage add-on purchases, creating value for both the customer and the business.

• Ad-Hoc Duties: Assist with various operational tasks, such as stock replenishment, inventory checks, and any other responsibilities assigned by management to maintain store operations.

Requirements:

• Luxury Retail Experience: Previous experience in luxury retail sales is essential, showcasing a strong understanding of high-end products and customer expectations.

• Passion for Luxury Retail: A genuine interest in the luxury retail sector and an eagerness to stay updated on current trends in fashion and luxury goods.

• Strong Communication Skills: Excellent verbal communication skills, with the ability to confidently engage with customers, address their inquiries, and build rapport. A customer-focused attitude is key to delivering exceptional service.

• Team Player: Ability to collaborate effectively with colleagues and management to achieve store targets and provide a seamless customer experience.

• Flexible and Adaptable: Willingness to work flexible retail hours and take on various tasks to support store needs.