[LTA-PT] MANAGER, OPERATIONAL READINESS

Government Technology Agency (GovTech); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GovTech seeks a seasoned LTA-PT Manager, Operational Readiness, to oversee readiness and testing for the RTS Link Woodlands North Station. You will collaborate with internal teams, government agencies, and transport operators to ensure the station opens safely and operates to standards.

Key tasks include developing connectivity frameworks, contingency plans, and leading ongoing stakeholder engagement to close gaps and assure high-quality service delivery.

Qualifications

• Knowledge of transport planning and public infrastructure contexts.
• Experience in operational readiness and testing in large-scale projects.
• Strong analytical, communication and presentation skills.
• Excellent interpersonal skills for liaison across organisations.

Responsibilities

• Collaborate with stakeholders to develop and maintain the station connectivity framework.
• Develop contingency connectivity plans for service disruption scenarios.
• Lead engagement with operators and transport providers to address connectivity gaps.
• Oversee operational readiness assessment of station systems, initiatives and equipment before go-live.
• Maintain governance through readiness observations and post-incident reviews.
• Monitor connectivity patterns post-opening and identify demand changes.

Skills

Transport planning

Stakeholder engagement

Operational readiness

Pre-opening testing

Analytical skills

Written & verbal communication

Interpersonal skills

Site visits

Job description

What the role is LTA-PT MANAGER, OPERATIONAL READINESS

InfraCo SG oversees the full spectrum of facility management and operations of the RTS Link Woodlands North Station, a dedicated cross‑border rail station connecting Singapore and Malaysia. The division is responsible for ensuring the station functions safely, reliably, and to the standards expected of Singapore’s public transport network. Beyond operational excellence, the division is committed to cultivating a station experience and identity that reflects the significance of Woodlands North as a gateway between the two countries. You will be part of the team that is responsible to oversee the operational readiness and testing of the RTS Link Woodlands North Station working closely with internal teams, government agencies, and transport operators to ensure the station is ready to open and continues to perform to the required standard.

• Collaborate with stakeholders to develop and maintain the station’s connectivity framework covering bus services, private hire vehicles, active mobility infrastructure, pedestrian linkages.
• Develop contingency connectivity plans for service disruption scenarios including cross‑border disruptions, in coordination with the relevant stakeholders.
• Lead sustained engagement with stakeholders and partners, e.g. bus operators, private hire platform operators, LTA Bus Planning, JTC, and Johor Bahru‑side transport providers, to ensure connectivity gaps are identified and addressed proactively.
• Lead the operational readiness assessment of station systems, initiatives, and equipment prior to service commencement and upon introduction of new operational initiatives so as to ensure all deployments meet the required standard before going live.
• Maintain continuous operational readiness governance through conduct of structured readiness observations and running post‑incident operational reviews.
• Monitor and analyse commuter connectivity patterns post‑opening, identifying modal share shifts, peak pressure points, and demand changes arising from major demand generators.

What we are looking for

• Knowledge in transport planning, stakeholder engagement, operational readiness and testing or stakeholder engagement in a public transport or infrastructure context.
• Experience in operational readiness, pre‑opening commissioning support, or activation planning in a transit, aviation, or large‑scale public‑facing infrastructure environment is strongly advantageous.
• At least 10 years of relevant working experience preferably in the project management, engineering, or related field.
• Strong analytical, communication, writing and presentation skills with attention to details.
• Excellent interpersonal skills and confidence in liaising with stakeholders across all organisational levels.
• Creative and detailed hands‑on individual who is comfortable with regular site visits and hands‑on fieldwork, with an excellent ability to manage multiple priorities in a dynamic environment.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! http://jobs.careers.gov.sg