[LPS] Scientific IT Officer (SITO)

LPS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Lenovo is seeking a Scientific IT Officer (SITO) to oversee daily IT support and long-term management of technology assets within the organization.

The role involves evaluating technology, conducting proofs-of-concept, and coordinating projects from ideation to completion. You will plan, deploy and track hardware assets, ensure license compliance, and provide level 2 endpoints support across Windows, Linux, macOS and iPad environments. A Bachelor’s degree and 3+ years of experience are required.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• Minimum 3 years of experience in endpoint support and project handling.
• Strong hands-on technical support experience in Windows/Linux/Mac OS/iPad environments.
• Excellent problem-solving skills in a multi-tasking, fast-paced environment.
• Ability to work as a team and independently with minimal supervision.

Responsibilities

• Plan, deploy and track scientific IT hardware assets and/or software licenses with vendor contracts.
• Design, execute and enhance scientific software and hardware asset management processes.
• Manage inventory of scientific IT assets and ensure accurate recording of modifications and replacements.
• Coordinate license compliance audits and respond to software editors’ requests.
• Manage lifecycle and support for scientific IT hardware and software from procurement to decommissioning.
• Drive continuous improvement in technology spending strategies.
• Verify asset software with licensing contracts and perform retracking actions.
• Take ownership of project elements or coordinate with stakeholders to ensure timely completion.

Skills

Endpoint support

Project handling

Windows

Linux

Mac OS

iPad

Communication

Education

Bachelor’s degree in information technology or computer science

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Role Summary

Scientific IT Officer (SITO) is responsible for the daily IT support and long-term strategic management of technology-related hardware and software within the organisation.

The candidate will be involved in project activities such as evaluating and recommending suitable technology and solutions, conducting Proofs-of-Concept (POCs), and coordinating projects from ideation through to completion.

Key Responsibilities

• Plan, deploy and track scientific IT hardware assets and/or software licenses while making sure they comply with vendor contracts/licensing terms.


• Design, execute and enhance scientific software and hardware asset management processes.


• Manage inventory of scientific IT assets (Including dependencies and attributes) and ensure that the teams in charge of the tools accurately record modifications, withdrawals, and replacement of existing ones.


• Manage activities concerning license compliance audits and response to requests from software editors.


• Responsible for managing the entire lifecycle and technical support of scientific IT hardware and software models from procurement to decommissioning.


• Apply a continuous improvement approach and recommendation in enhancing the strategies employed in technology spending.


• Asset Sighting Role: Verify Scientific IT software assets with licensing contracts and inventory checks on Scientific IT hardware assets, including initiating re-tracking and corrective actions.


• Project management role: Taking ownership of a end point project or assisting the project manager to coordinate with different stakeholders, ensuring smooth completion of projects with proper documentation.


• IT Support role: Provide level 2 endpoints support; Responsible for the onboarding, offboarding, Tech refresh, OS patching and upgrading support of entities funded endpoints.


• Generate and distribute various reports, including compliance reports on current scientific IT assets and their status; and perform trend analysis.


• Perform any other assignment/duties as assigned.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.


• Minimum 3 years of experience in endpoint support and project handling.


• Strong hands-on technical support experience in Windows/Linux/Mac OS/iPad environments.


• Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment


• Ability to work as a team and independently with minimum supervision


• Strong communication and writing skills will be an added advantage

#LPS

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.