Logistics Specialist

PLAUD ai; Singapore; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading AI-native hardware and software company is seeking a Logistics Operations Specialist to manage ERP order dispatching and exception monitoring. This role requires a Bachelor's degree and 2+ years of logistics experience, with proficiency in Excel and SQL. Join a rapidly growing team and contribute to optimizing logistics processes globally.

Qualifications

• 2+ years of experience in logistics systems operations or exception handling.
• Familiarity with ERP/WMS/TMS system logic.
• Fluency in English and Mandarin.

Responsibilities

• Manage order dispatching from ERP systems to logistics partners.
• Monitor last-mile shipments to identify delivery exceptions.
• Compile reports on exception order types and resolution progress.

Skills

Data Analysis

Cross-department Communication

Multitasking

Accountability

Education

Bachelor’s degree in Logistics Management or related fields

Tools

Excel

SQL

Job description

About Plaud Ai

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit https://www.plaud.ai to learn more.

WHY JOIN US

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.
• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.
• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.
• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.
• Proven Product-Market Fit: Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.
• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.
• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.
  
  

What You Will Do

• ERP System Order Management
• Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.
• Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.
• Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements.
• Conduct regular testing and validation of system rules to ensure logical and efficient order allocation.
• In-Transit Logistics Exception Monitoring & Resolution
• Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors).
• Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions.
• Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements.
• Data Reporting & Analysis
• Compile weekly/monthly reports on exception order types, volumes, and resolution progress.
• Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies.
• Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions.
• Cross-Department Collaboration & Process Optimization
• Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.
• Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.
• Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.
  

What You Will Bring

• Bachelor’s degree or higher; preference for Logistics Management, Supply Chain, or related fields.
• 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic.
• Proficiency in Excel/SQL for data analysis and root cause identification.
• Strong sense of accountability, ability to multitask, and excellent cross-department communication skills.
• Experience in international logistics workflows; fluency in both English and Mandarin(written and spoken) as working languages.
  
  

GREAT TO HAVE

• Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL).
• In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns.