We are seeking a detail-oriented and proactive Warehousing/Logistics Operations Management Coordinator to oversee and optimize our operations.
The ideal candidate possesses strong operational and analytical skills, with a solid understanding of the relevant environments.
Key Responsibilities:
- Ensure smooth daily operations.
- Handle buyer feedback.
- Support site needs, e.g., warehouse operations.
- Optimize fleet efficiency by implementing effective scheduling and dispatching procedures.
- Enhance vehicle maintenance processes to improve fleet performance and reduce downtime.
- Streamline communication channels with drivers to increase operational efficiency.
- Develop comprehensive training programs to improve driver safety and skills.
- Manage budgets and expenses to maintain cost control.
- Collaborate with various departments to achieve organizational objectives and support company growth.
- Coordinate local seller pickups.
- Monitor driver behavior and ensure high customer service levels.
- Support deliveries during peak times or manpower shortages.
- Schedule and coordinate daily activities with drivers to ensure timely deliveries.
- Assist the fleet team lead in the deployment and training of new drivers, where applicable.
- Monitor and report KPI compliance.
- Ensure safety policies and standard operating procedures are followed for in-hub parcel collection, ensuring efficient fulfillment and timely delivery.
- Support the implementation of best practices to enhance the online shopping experience, from site navigation to post-purchase interactions.
- Be able to drive for the delivery of online orders.
- Work weekends and public holidays as required.