Logistics/Customer Service Officer/Executive

Company Overview
Our Vision is to become a leading integrated logistics service provider in the region, offering efficient, reliable and quality warehousing and logistics support to the local and overseas market by leveraging on technology and operational excellence.

Job Responsibilities:

1. To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day.
2. To perform billing and ensure the accuracy of the invoices raised.
3. To perform data entry into the respective systems in an accurate and timely manner.
4. To attend to customers’ requests or calls in a timely and professional manner.
5. To perform filing when the job is completed.
6. To ensure that all complaints/feedback received from customers are escalated to the Customer Service Lead, as well as any other matters which need to be known by the Customer Service Lead.
7. To provide the necessary training and guidance to his/her assigned buddy.
8. To do up any reports as and when assigned by the Customer.
9. To assist in extracting of information as and when required.
10. To verify contractor’s invoices as and when required.
11. To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions.
12. Acquire a thorough understanding of key customer needs and requirements.
13. Develop SOPs for major clients and ensure necessary training materials are disseminated to relevant parties.
14. To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt.
15. To assist the Lead with any tasks assigned from time to time.

Key Competencies (Logistics Service)

1. Well-versed in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
2. Able to co-ordinate well with Singapore Customs on any related matters.
3. Meticulous and experienced in different types of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

1. GCE ‘O’ Level and above or relevant educational qualifications.
2. Entry-level/no working experience are welcome to apply and training will be provided.
3. Possess knowledge of procedures and relevant systems to carry out daily jobs with ease.
4. Possess good communication skills to ensure that customers and internal stakeholders are well-informed.
5. Attentive and detail-oriented.
6. Able to work under stress and pressure.
7. Good teamwork and problem-solving skills.

Benefits:

1. Daily Lunch Provided.
2. Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands).
3. Medical and Dental benefits.
4. Attractive Bonus Scheme (AWS, Special Bonus etc.).