Logistic Officer (Admin and Fleet Management)

UParcel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a detail-oriented Delivery Operations Executive to manage logistics and fulfillment operations. The role involves optimizing delivery processes, managing a customer service team, and enhancing operational efficiency in a fast-paced environment. The ideal candidate will have at least two years of logistics experience with strong analytical and leadership skills.

Qualifications

• Minimum 2 years of experience in logistics or fulfillment operations.
• Proven experience in managing delivery operations.
• Strong analytical and decision-making skills.

Responsibilities

• Oversee daily logistics and fulfillment processes.
• Assign and deploy drivers and delivery resources.
• Supervise the customer service team.

Skills

Analytical skills

Decision-making

Communication

Leadership

Team management

Tools

WMS

Route optimization software

CRM platforms

Job description

Job Summary

We are seeking a detail-oriented and results-driven Delivery Operations Executive to manage and enhance our logistics and fulfillment operations. The ideal candidate will have at least two years of experience in logistics, with a strong background in delivery operations, coordination, fulfillment efficiency, and team leadership. This role will also include responsibility for driver assignment, fleet coordination, and ensuring timely deliveries, while leading the customer service team to maintain service excellence.

Key Responsibilities

Logistics & Fulfillment Operations

• Oversee daily logistics and fulfillment processes, ensuring orders are picked, packed, and dispatched accurately and on time.
• Track and improve key logistics KPIs, including order fulfillment rate, delivery timeliness, and inventory accuracy.
• Coordinate with internal teams and external logistic partners to meet service level agreements (SLAs).

Fleet Management & On-Time Delivery

• Assign and deploy the right drivers and delivery resources based on route plans, job volume, and delivery priorities.
• Monitor real-time delivery performance and proactively address delays or disruptions.
• Optimize delivery schedules and routes in collaboration with the planning team to improve fleet utilization and reduce turnaround time.
• Maintain visibility on driver performance and ensure compliance with company policies and safety standards.
• Engage and coordinate with delivery agents on job availability, routing, and special delivery requirements.

Process Improvement

• Identify operational bottlenecks and lead initiatives to improve fulfillment and delivery efficiency.
• Develop and implement standard operating procedures (SOPs) for logistics and delivery operations.
• Use data and reporting tools to track performance and recommend actionable improvements.

Customer Service Team Management

• Supervise the customer service team to ensure fast, accurate, and courteous handling of customer inquiries and issues.
• Monitor team metrics such as response time, resolution rate, and performance scores.
• Conduct regular team reviews, provide training and coaching to enhance service levels.
• Act as an escalation point for complex or sensitive customer cases and ensure satisfactory resolution.

Requirements

• Minimum 2 years of experience in logistics or fulfillment operations.
• Proven experience in managing delivery operations and driver coordination.
• Strong analytical and decision-making skills, with a data-driven approach to problem-solving.
• Excellent communication, leadership, and team management skills.
• Proficient in logistics systems and tools such as WMS, route optimization software, and CRM platforms.
• Ability to thrive in a fast-paced, high-volume environment.

Preferred Qualifications

• Experience in last-mile delivery, e-commerce logistics, warehouse fulfillment, or courier service environments.
• Familiarity with customer service platforms.
• Knowledge of route planning and fleet dispatching tools.
• Certification in logistics or process improvement (e.g., Lean Six Sigma) is a plus.