Localisation Quality Coordinator

Keywords Studios Plc; Singapore; Remote; SGD 52,000 - 80,000; Full time

Benefits offered by this job

Inclusive workplace policy

Disability inclusion program

Job summary

Keywords Studios seeks a Localization Quality Coordinator to support quality processes across its Asia-Pacific and global projects. The role combines data-driven analysis with linguistic expertise, acting as a bridge between Project Management, Resource Management, and external vendors.

You will work remotely with regional teams, uphold client style guidelines, and contribute to process improvements in a dynamic localization environment.

Qualifications

• Minimum 2 years in localization/QA

Responsibilities

• Collaborate with Localization Managers and Project Managers to assess risk and create quality plans, reviewing them regularly.
• Analyze and present timely reports on quality performance against standards, identifying risks and corrective actions.
• Champion quality standards across Localisation teams and promote a consistent approach across projects and languages.
• Define, deliver, and improve training materials for linguists, vendors, and stakeholders on quality processes.
• Validate and arbitrate quality evaluations, ensuring consistent scoring and fair dispute resolution.
• Support PMs in delivering constructive feedback to external resources.
• Collaborate on tool and process improvements, including QA portals and evaluation systems.
• Contribute to root cause analysis for quality incidents and client complaints, defining preventive actions.
• Assist onboarding and testing for new linguists to ensure alignment with standards.
• Leverage Generative AI tools to optimize workflows and draft quality reports.

Skills

Quality assurance

Data analysis

Clear communication

Multicultural work

English proficiency

Education

Degree in Translation/Linguistics

Tools

Excel

MQM framework

CAT tools

Gemini AI tools

Job description

As a leading game localization company, we offer integrated text, audio localization, and localization QA for all regions, languages and platforms, ensuring a fully authentic offering for players worldwide.

Our global footprint across Asia, Oceania, Europe, and the Americas enables us to run 24-hour follow-the-sun workflows, allowing our professional translators and game developers continue to work on your project around the clock and delivering on even the most challenging timelines.

The team at Keywords Studios handles media localization and translation services for any project size, from indie to AAA games. We help you speak to global audiences by translating your games for your target language and dialect, and ensure expert quality control throughout the game development and translation process through both technology solutions and human oversight.

Job Summary

The Quality Management team ensures that localized content consistently meets the highest standards of accuracy, creativity, and player experience. We achieve this by evaluating performance, driving continuous improvement initiatives, enabling linguists and vendors through training and feedback, and partnering with stakeholders to prevent issues before they reach the player. Our work spans resource evaluation, process optimization, and tool enhancement, ensuring quality is embedded at every stage of the localization workflow.

The Localization Quality Coordinator supports Localization teams across Keywords in implementing and upholding quality processes, ensuring that content meets client expectations, style guidelines, and franchise-specific requirements. This role combines data-driven analysis with linguistic expertise, acting as a bridge between Project Management, Resource Management, and external vendors.

Duties And Responsibilities

• Collaborate with Localization Managers and Project Managers to assess risk & create quality plans, reviewing them regularly and making sure they are effective
• Analyze and present timely, actionable reports on quality performance against set standards, identifying risks and recommending corrective or preventive measures
• Champion quality standards and processes across Localisation teams, promoting a consistent approach across projects and languages
• Define, deliver, and continuously improve training sessions and guidance materials for internal linguists, external vendors, and other stakeholders on quality processes
• Validate, arbitrate, and finalise quality evaluations, ensuring consistent application of scoring frameworks and fair dispute resolution
• Support PMs in delivering constructive, actionable feedback to external resources
• Collaborate on tool and process improvements, including the Quality Evaluation Portal, translation quality evaluation systems, and automated QA checks, suggesting enhancements based on recurring trends or workflow bottlenecks
• Contribute to root cause analysis for quality incidents and client complaints, helping define preventive actions and assess their effectiveness
• Assist in onboarding and testing processes for new linguists, ensuring alignment with quality standards before integration into live projects
• Leverage Generative AI tools (such as Gemini) to optimize daily workflows, streamline data analysis, and assist in drafting quality reports and CAPAs

Requirements

• Based in an Asian timezone with the ability to work closely with regional teams and vendors
• Minimum 2 years' experience in a related role within the localisation industry
• A degree in Translation, Linguistics, or a related field
• Ideally, a native speaker of Korean, Japanese, or Chinese, with excellent proficiency in English
• Excellent communication and negotiation skills, with the ability to provide clear, actionable feedback
• Demonstrated ability to work effectively with distributed, multicultural teams
• Intermediate to advanced Excel skills; ability to extract, process, and interpret data for decision-making
• Familiarity with translation quality evaluation systems, frameworks (e.g., MQM), and CAT tools
• Experience with linguistic arbitration or dispute resolution in a professional setting is desirable
• Strong analytical mindset with the ability to identify patterns, prioritise issues, and propose process improvements
• Knowledge of localisation quality control processes and industry best practices
• Ability to adapt quickly to new tools and workflows, with demonstrated hands‑on experience using using generative AI (specifically Gemini) for day‑to‑day productivity, process improvement, and problem‑solving
• Ideally, a familiarity with Audio Localization processes

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.

At KWS, we value and encourage diversity in all its forms. We foster an inclusive environment and give special priority to the inclusion of people with disabilities, convinced that diversity enriches and strengthens us as a team. This is why a valid disability certificate will be highly valued.

Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .

Role Information: EN

Studio: Keywords Studios

Location: Asia, Japan, Philippines, Taiwan, Singapore, South Korea, China

Area of Work: Localization

Service: Globalize

Working Pattern: Remote