Lobby Ambassador

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hotel management company in Singapore is seeking dedicated personnel to enhance guest experiences by providing excellent service across various outlet services. Responsibilities include responding to guest requests, offering local area knowledge, and ensuring a welcoming atmosphere. Ideal candidates possess strong communication skills and a commitment to high-quality customer service.

Qualifications

• Strong customer service skills and experience in hospitality.
• Ability to communicate effectively in a professional manner.
• Capacity to address and resolve guest complaints satisfactorily.

Responsibilities

• Engage hotel guests to enhance their experience in the lobby area.
• Respond to guest requests for special arrangements or services.
• Gather local area knowledge to inform guests about amenities.

Skills

Customer service

Communication

Problem-solving

Job description

Overview

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Responsibilities

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.