Loan Officer (Up to 4k/6 days work week)

CREDITMASTER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

CREDITMASTER PTE. LTD. is seeking a Branch Officer to deliver exceptional customer service to walk-in clients. This entry-level position involves assisting customers with loan applications and inquiries while maintaining a professional approach. Ideal candidates possess friendly communication skills and a positive attitude. Comprehensive training will be provided to ensure job readiness.

Benefits

Attractive salary and team incentives.

Quarterly team building activities.

Incentives for meeting KPIs.

Highly accessible location near MRT.

Comprehensive on-the-job training.

Qualifications

• Entry level with right skill set.
• No experience required.
• Excellent communication skills.

Responsibilities

• Provide exemplary customer service and uphold the company's professional image.
• Assist with loan applications and account management.
• Answer queries and explain procedures over the phone.

Skills

Communication

Friendly attitude

Proficiency in English

Proficiency in Mandarin

Job description

Job Function:

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities:

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements:

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.
• Comprehensive on the job training will be provided.