Loan Officer (Up to 4.5k/6 days work week)

U CREDIT (PTE.) LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A financial services company in Singapore is seeking a Branch Officer to provide exceptional customer service and support customers with their loan applications. The ideal candidate is friendly, has excellent communication skills, and is proficient in both English and Mandarin. This role offers attractive salary incentives and comprehensive training. The workplace is conveniently located near MRT stations.

Benefits

Attractive salary and team incentives

Quarterly team building activities

KPI-based incentives

Highly accessible location near MRT

Qualifications

• Entry level with the right skill set.
• No experience required.
• Friendly and positive attitude.
• Excellent communication skills.
• Able to speak proficiently in both English and Mandarin.

Responsibilities

• Provide customer service at exemplary levels.
• Ensure a pleasant experience for customers.
• Explain contract terms and products clearly.
• Assist customers with loan applications.
• Answer queries and explain loan procedures.
• Manage client accounts and data entry.
• Help with administrative duties as necessary.

Skills

Excellent communication skills

Friendly and positive attitude

Proficient in English and Mandarin

Job description

Job Function:

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities:

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements:

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.

Comprehensive on the job training will be provided