Loan Officer (Senior)

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Loan Officer to manage the entire loan application process. The role requires more than 5 years of relevant experience in moneylending, strong customer-centric skills, and adherence to Singapore’s financial regulations. Responsibilities include assisting clients with loan options, managing documentation, and ensuring timely loan disbursement. The position features a 5-day work week with competitive salary and uncapped commissions.

Qualifications

• More than 5 years of relevant experience in licensed moneylending.
• Familiarity with Singapore's lending regulations is an advantage.
• Strong understanding of financial statements and credit analysis.
• Ability to handle sensitive financial information confidentially.

Responsibilities

• Manage the entire loan application process from initial client interaction to disbursement.
• Provide accurate information on loan terms and conditions.
• Coordinate with departments for loan approval and disbursement.
• Build and maintain trusting relationships with clients.

Skills

Customer-centric approach

Interpersonal and communication skills

Problem-solving abilities

Detail-oriented

Proactive and goal-oriented

Job description

The Loan Officer plays a crucial role in managing the entire loan application process, from initial client interaction to loan disbursement and ongoing client relationship management. This role requires a strong customer-centric approach, adherence to regulatory requirements, and a proactive mindset to achieve lending targets.

Key Responsibilities:

• Assist clients in understanding personal loan products and determine the best options based on their financial needs.

• Provide accurate and comprehensive information on loan terms, conditions, and repayment schedules.

• Manage the loan application process from start to finish, including documentation and initial credit assessments.

• Ensure all loan applications meet company policies and regulatory requirements, collaborating with the compliance team as needed.

• Coordinate with relevant departments to ensure prompt approval and disbursement.

• Build and maintain strong, trusting relationships with clients through ongoing communication and support.

• Address and resolve client inquiries or issues in a timely and professional manner.

• Proactively reach out to potential clients, promote loan products, and encourage referrals from satisfied clients.

• Meet monthly targets for loan disbursements while upholding a commitment to responsible lending practices.

• Maintain detailed and accurate records of client interactions and loan statuses.

• Ensure full compliance with Singapore’s money lending regulations and company policies.

• Working with Collections manager for debt recovery

Requirements:

• More than 5 years of relevant experience with a proven track record in licensed moneylending environment.

• Familiarity with Singapore's lending regulations is a strong advantage.

• Strong understanding of financial statements, business operations, and credit analysis.

• Strong interpersonal and communication skills with a customer-centric approach.

• Ability to handle sensitive financial information with confidentiality and professionalism.

• Proactive and goal-oriented with strong problem-solving abilities.

• Positive attitude, resilient, and willing to learn and adapt in a fast-paced environment.

• Detail-oriented with good organizational skills for managing multiple applications.

• Proven ability to work with clients who may require loan structures or rates above standard market offerings.

• Successful completion of a Ministry of Law (MinLaw) background check is mandatory upon accepting the offer (ensuring no criminal history).

Additional Information:

• Location: Chinatown Point, Singapore

• Work Schedule: 5-day work week, Monday - Friday, 9:30 AM - 6:30 PM

• Salary: Basic S3,000−S4,500 + uncapped commission

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Han Tze Jian |EA PersonnelNo.:R1658384