Livelihood Specialist / Social Worker

SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading community service center in Singapore is hiring a Livelihood Specialist to empower low-income families through tailored employment pathways. This role focuses on providing personalized support, partnership development, and advocacy to enhance employment outcomes while navigating systemic challenges.

Benefits

Flexible working hours

Opportunity for professional development

Qualifications

• 2 years' experience in social services preferred.
• Experience in employment support or career counselling will be preferred.
• Strong communication skills for engaging diverse individuals.

Responsibilities

• Chart tailored pathways to employment for service users.
• Provide job readiness support including resume reviews.
• Develop effective partnerships to facilitate referrals.

Skills

Communication

Empathetic thinking

Strategic thinking

Education

Experience in social services or community-based roles

Diploma or higher with relevant training

Job description

The SCC Livelihood Programme empowers families living in public rental housing with young children — to enhance their livelihoods. We do this by charting personalized Livelihood Pathways with each service user, supporting them with targeted grants, upskilling guidance, and long-term mentoring.

We also partner across the ecosystem to co-develop a Pathway Repository or other ecosystem solutions and enable resource sharing across community agencies — ensuring that both direct and indirect work contribute to more inclusive, sustained income enhancement for low-income families.

As a Livelihood Specialist, you will work closely with service users who are motivated but face barriers to employment or income growth. You will:

• Chart tailored pathways to employment or upskilling;

• Provide direct coaching and long-term journeying;

• Administer grants and link members to relevant employment/upskilling resources;

• Strengthen sector partnerships through referrals, feedback loops, and co-learning;

• Support broader programme innovation and impact tracking.

You will be a guide, connector, and advocate — ensuring that each member has a realistic and empowering pathway toward income enhancement, while contributing to system-level change.

Key Responsibilities

1. Livelihood Pathway Development & Journeying

• Conduct holistic assessments of each service user's employment goals, any existing barriers, and personal circumstances.

• Co-develop a personalized Livelihood Pathway outlining realistic steps towards upskilling and employment search, with the goal of sustained employment and/or income enhancement.

• Provide journeying support through consistent check-ins.

• Guide members in navigating Singapore’s employment and training ecosystem (e.g., PWM sectors, SkillsFuture, WSQ).

2. Employment & Upskilling Enablement

• Prepare and present grant proposals to seek Livelihood Grant support for service users in their upskilling journey (e.g. course fees, training allowance).

• Administer and manage the disbursement process of the Livelihood Grant.

• Provide job readiness support (e.g. resume reviews, interview preparation).

• Refer and connect members to external employment-support programmes (e.g. social enterprises, SSAs, WSG, e2i).

3. Partnership Development & Sector Collaboration

• Develop effective partnerships to map relevant resources, facilitate referrals, and co-create effective livelihood pathways.

• Foster sector collaboration through sharing insights, aligning practices, and promoting collaborative support models, including the development of a Resource Directory to further upskilling and employment-related support rendered to service users.

• Contribute to feedback loops based on insights from service users and partners to inform sector-wide learning.

4. Programme Development and Innovation

• Identify service delivery gaps and propose enhancements to tools, frameworks, or processes; and work with the Programme Executive/Manager to continuously improve the programme.

5. Advocacy & Systems Navigation

• Advocate with and on behalf of members to employers, training providers, and/or agencies when needed.

• Stay current on public policy, PWM trends, and employment sector shifts to guide members more effectively.

6. Data, Impact Tracking & Documentation

• Maintain accurate, up-to-date records of assessments, interventions, and outcomes in alignment with relevant reporting requirements to programme funders.

• Conduct the necessary impact measurement activities (e.g. income tracking, employment sustainability reviews).

• Support knowledge building through structured reflections and post-journey reviews.

• Document service users’ stories and relevant case studies

What You Bring

• A passion for enabling low-income families to improve their employment outcomes and a strong commitment to journeying with them over the long term.

• 2 years’ experience in social services or community-based roles preferred. (Fresh graduates and Diploma holders with right mindset and heart are also welcome.)

• Experience in employment support, career counselling, upskilling/training programmes, or relevant experience will be preferred.

• Ability to think strategically and empathetically, balancing member needs with systemic realities.

• Strong communication skills to engage people from diverse walks of life.

• A reflexive, adaptive working style — able to respond to evolving ground realities.

• Willingness to work 1–2 weekday evenings per week to support members at their availability.

Why This Role Matters

By journeying with our service users, you are not just helping someone find a job. You are:

• Building their confidence and clarity in navigating complex systems,

• Supporting their access to income growth, and

• Contributing to a broader ecosystem shift in how we support employment in the social sector.